Return code 1603 during installation

[Kåre50]

I have a HP LaserJet Pro 252dw which I have connected wirelessly to my LAN. Wifi Direct is off.

When installing drivers in my computer the installationallmost completes but interrupts and gives error core 1603 with the following text (in swedish). It Says. "Error. A problem occured during preparation to install the program on your computer. Restart the computer and run this installation program again. Please visit the product support page if the error remains."

The error message is below.

What to do. I tried both the CD installer and downloaded the installer with same result.

Any help is appreciated.

/Stefan

[DocCottle]

Hey @Kåre50,

Welcome to the HP Support Forums!

I see that you are having some issues with installing your Laserjet Pro M252dw Printer on your Windows 10 PC. I can help you with that.

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

1. In your search bar type in cmd and open the Command Prompt.
2. Type in "msiexec /unregister" (no quotes) and press Enter.
3. Type in "msiexec /regserver" (no quotes) and press Enter.
4. In your search bar type in msconfig and open MS Config.
5. Click on the Services tab.
6. Click on Hide All by Microsoft.
7. Click on Disable All.
8. Click on the Start Up tab.
9. Click on Disable All.
10. Press OK and restart your PC.
11. Download and install the latest drivers by clicking on this link.

Please let me know the results after following the above. If you are able to install, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

[diesel1601]

this fixed my problem while trying to install a M402n on a Windows 10 machine. Not sure if I am suppose to go renable all the stuff I shut off though....

[Martijn2]

I have just bought a Color LaserJet Pro MFP M277 and I have the same problem on two Windows 10 Anniverseary Update laptops. The sollution above did not work for me. 

Please help!

[Kåre50]

Hello

I recalled I had similar installation problems in the past so the solution to me in the end was to create a new user with admin rights (without connecting my network disk) even though my ordinary account also has admin right. Several occations before there has been a an error message related to my NAS disk being connected to z:.. So I have created a install user with a clean profile which has solved the problem. Anyhow the installation went smothly on this install user. Might or might not help you.

[Martijn2]

Like many other options, I also tried this. I created a new user account and tried to install there, but the same problem occured.

Like I said, the error message occurd on not one but two Windows 10 Anniversary Update laptops. Exactly the same problem! Very frustrating. Should I return the printer because HP is not capaple of making instalation software that just works?