• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-12-2019 11:47 AM

HP Recommended
Product: LaserJet Pro MFP M127fn
Operating System: Linux

My LaserJet Pro MFP M127fn is connect over LAN to my PC running Kubuntu Disco Dingo. Scanner and printer had been initially setup and running. However, after disco dingo or printer updates the scanner is not working anymore.

 

The command hp-scan is issue error message: 

error: SANE: Error during device I/O (code=9)

 

However, sudo hp-check -r passes without error. The hplip  3.19.1 is installed using apt-get.

 

How can the problem be analysed in more detail and what are possible root causes.

1 REPLY 1

‎12-31-2019 01:46 AM

HP Recommended

I own a M176n and have the same problem on debian sid. I found out that I can use the scanner as user root, but as normal user I get that error code 9. Maybe there is a file having wrong permissions?

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.