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‎04-19-2017 03:23 AM - last edited on ‎04-19-2017 08:22 AM by Retired

HP Recommended

Good Day,

 

I have a problem with my HP Office Pro 6830. When i scan documents to PC are not clear

 

but my printing its ok.

 

Regards

 

Felix

1 REPLY 1

‎04-20-2017 09:30 AM

HP Recommended

@SYS211,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing scan quality issues while scanning from your HP Officejet Pro 6830 e-All-in-One Printer.

 

This issue could occur if the scanner glass is not clean or the scan settings are not correct.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Fixing Scan Quality Issues

 

You may try to make a copy from the unit and check.

Also, let us know the operating system installed on the computer from the links below: 

 

1. Click Here If Windows Operating System is installed

 

2. Click Here If Mac Operating System is installed

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
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