Scan driver is unable to communicate with product

[SK488]

In October HP replaced my faulty printer with a refurbished printer. After 2 months of working perfectly fine I can no longer scan objects. I have reinstalled the drivers but I keep getting the same error message, The Scan Driver is Unable to comunicate with the product'.

[Dvortex]

Hello, @SK488 – Hope you are well 🙂
 

Thanks for stopping by the HP Support Forums! I will do my best to assist you with the printer issue 🙂

I understand you are having issues while scanning with your Officejet 6830 printer.

Let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Scanning” to automatically diagnose and fix the issue.

If the issue persists, the try the steps mentioned below to completely resolve the issue:

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now click http://ftp.hp.com/pub/softlib/software12/COL54365/bi-131210-2/OJ6830_Basicx64_73.exe to install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂

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