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‎04-19-2016 07:43 AM

HP Recommended
Product: HP Officejet Pro 6830

I have wireless, have not done any changes to printer, no error messages.

 

I have scanned documents to email and everything has been ok. But is not ok any more.

 

I scan the document, the printer says everything is ok, I get the email but there is no file attached.

 

I have booted the router and the printer several times but the situation is the same.

 

I have tried to scan one paper and many papers, to scan at first one document and when that has been said to send successfylly scanned another document. No files attached to emails.

 

What next?

2 REPLIES 2

‎04-20-2016 09:12 AM

HP Recommended

Hi @SavoPaula. 

 

Welcome to the HP Support Forums. 

 

Email attachments have a file size limit. On a multiple page document, this could be the problem. Though I suspect that it is not. You mentioned that this happens on single page documents. 

 

Have you made a copy or scanned to computer lately? If the scanner bulb is not capturing the images/documents there will be nothing to attach. 

 

Have you tried removing Web Services? This would be very similar to uninstalling and reinstalling scan to email.

You will have to re-setup scan to email. 

 

If you need the steps to reset Web Services, let  me know.

 

Alternately, you can  call our Cloud Services at 855-785-2777.  If you live outside the US/Canada Region, please click the link below to get the support number for your region.  http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Let me know if those steps worked for you. If they did, that’s awesome! Give us some reinforcement by hitting the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

Aardvark1
I work on behalf of HP

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‎04-30-2016 03:10 AM

HP Recommended

I had some other engaments before I tried again to scan a file to my email. Maybe I copied something between trials AND the printer finally sent me also the scanned file.

 

After that the printer has had problems to find network, problems to scan and send the file to my email address etc.  I finally reinstalled scan to my email and got one scanned file to my email. Let's see what happens in the future.

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