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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-18-2012 01:51 AM

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When I scan a document I only get vertical colored lines can you help me. When i bought this HP Photosmart 5510 all in one printer I have filled in my registry form but I lost my ticket from the shop where I have bought my HP printer.

 

 

sHP all in one.jpg

12 REPLIES 12

‎07-18-2012 02:47 AM - last edited on ‎04-19-2016 10:41 AM by HP Administrator

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Hi,

 

Please follow the steps mentioned in the following link for troubleshooting,

 

http://support.hp.com/us-en/document/c02911268

 

 

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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‎12-23-2013 03:29 AM

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This is a scanner problem not a printer problem. Typical - useless support.

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‎12-23-2013 03:43 AM

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Mine is exactly the same. Did you solve it? Mines brand new, never scanned anything yet. Might throw it out the window.

 

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‎12-31-2013 07:46 AM

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Hi TheFUSE,

 

I see you are having problems with the scanner on your new HP Photosmart 5510. Were you able to follow the troubleshooting document that community member DevRao recommended? As it pertains to the scanner and trying to resolve the lines, bands and scan quality.

 

I suggest doing all steps mentioned, and if you are still running into problems with the scan quality please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl.

 

I hope this was helpful.

 

Thanks,

HevnLgh
I work on behalf of HP



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‎12-31-2013 09:42 AM

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Why is it you support people pretend you cannot read?
What a ridiculous thing to say after the previous posts.
You are wasting everybodies time!
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‎12-31-2013 09:52 AM - edited ‎12-31-2013 10:59 AM

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TheFUSE,

 

You have not mentioned if you have done any troubleshooting on your printer, nor have you stated if you have read anything that is being posted to you. You clearly stated you had an issue with your scanner, that is why we have suggested to you the proper scanning document.

 

 I suggest you call tech support seeing as you stated it was a new printer.

 

 

HevnLgh
I work on behalf of HP



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‎12-31-2013 01:07 PM

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I have the same coloured banding as the original poster.
Somehow I don't think a speck of dust or a quick wipe down of the glass bed would cause that.
There are many many posters out there with the same screen shots. This is a common inherent fault with HP.
I will just throw it away as soon as the printer starts playing up and buy another make. It's really not worth wasting any more time trying to get to the bottom of this fault.
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‎12-09-2016 10:50 AM

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 I have the same problem. I tried to follow the link to trouble shoot but it took me to an error page. How do I fix this?

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‎12-09-2016 06:39 PM

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Is there a solution? Mine is doing the same thing and it is brand new. First time ever scanning anything.

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