cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Dvortex
Retired
Retired
9,855 9,708 925 1,633
Message 11 of 13
Flag Post
HP Recommended

Hello @sarah_f,

 

Thanks for reaching out. I'd like to help 🙂

 

It looks like a scanner failure issue with the printer. This particular issue can be caused when the printer is not getting enough power to perform a scan. Try the following steps:

 

  • ·         With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • ·         Remove USB cable, if present.
  • ·         Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • ·         Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • ·         Turn on the printer and wait till warm-up period finishes and the printer is idle.
    ​​​​​​​

Please let me know if this resolves the issue, or if you require further assistance. Thank you!

Cheers 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No
crywf312
New member
1 1 0 1
Message 12 of 13
Flag Post
HP Recommended

I was having the same problem whenever i chose to scan or print a copy in color with my HP Officejet Pro 8600 buti tried this and it worked. Now it scans and prints in color again. Saved me from replacing the printer, and the officejet printers are not cheap.

Thank you!

Was this reply helpful? Yes No
DevRao
Level 11
Level 11
3,480 3,462 280 661
Message 13 of 13
Flag Post
HP Recommended

Hi crywf312,

 

Glad to know that the issue has been resolved..

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation