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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
MFP M575 PCL6

Scanner slow with saving filed to network folder on window serve 2012.

printer uses it own AD account with correct credentials.

test access works in web config 

system worked for two years fine and problem started to occur aprox one month ago. 

firmware has been updated to 3.9.4

 

"HP COMMUNITY TEAM NOTE"

 

AndressaR_1-1716903062829.pngThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

 

 

3 REPLIES 3
HP Recommended

Two possible causes of slow scanning. First are you using a UDP description for the path (example \\servername\folder) or are you using an IP address (\\192.168.1.57\folder). If your DNS servers are not efficient, then using the IP address format for the folder will provide better performance. You can also check for a setting on the scan to folder called "verify before each scan". This wastes time by having the machine verify the path every time it goes to scan, instead of just scanning.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

We have eight printers onboard with scanners currently we only have the issue with our MFP M575. 

In use is a IP address network patch to the server folder. No DNS resolver required. 

I have checked and the feature "Verify folder access prior to job start" is not enabled.

 

HP Recommended

Hello,

 

would it be possible to receive a response to my latest message.

 

thank you.

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