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‎04-30-2015 07:51 AM

HP Recommended
Product: HP Office Jet Pro 6830 Printer

The printer is connected via USB to a computer using Vista and also used remotely by a MAC, IPad, and IPhones. 

 

The scan bar on the printer is continuously moving back and forth, I ran the HP Print Scan Doctor and it found no problem. 

 

I can print, copy, and scan but the motion of this piece on the device will not stop. 

 

No change to the issue occurred when I turned the printer off, waited several hours, and turned it back on. 

 

 

3 REPLIES 3

‎05-01-2015 09:15 AM - last edited on ‎03-15-2017 11:13 AM by HP Administrator

HP Recommended

Hi @GGx3,

 

Welcome to the HP Forums!

 

I noticed that the scan bar on your HP Officejet pro 6830 printer is continuously moving back and forth. I am happy to look into this scanning issue for you!

 

First, I would recommend a hard reset, by going to this post, How to perform a Hard Reset, by @Rich1. it is important that the printer's power cable is plugged directly into the wall outlet, and not a surge protector. Please, see this article, Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector for more information. This applies to Inkjet printers as well.

 

After the hard reset, I would go through this guide, The HP Printer Does Not Turn On or Respond When the Power Button is Pressed, and watch this video:

 

 

(Even though the guide title may not match your issue, I believe the solutions will help.)

 

The last step I would do is to also make sure your printer's firmware is up-to-date. Getting Printer Updates for HP Officejet 6810 and Officejet Pro 6830 e-All-in-One Printer Series.

 

Hope this solves your problem, and have a good day! Smiley Happy

 

“Please click the Thumbs up icon below to give me a virtual high-five for responding.” 

RnRMusicMan
I work on behalf of HP

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‎05-06-2015 01:15 PM

HP Recommended
I performed the hard reset as suggested and viewed the you tube guide. 😟. The scanner bar is still moving. Any other recommendations for a solution?

‎05-07-2015 06:56 AM

HP Recommended

Hi GGx3,

 

Thank you for trying the steps I posted, since they did not resolve your issue, I honestly think this is a hardware malfunction of the printer itself. I would suggest to get the printer serviced. Please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

 

Best regards! :generic:

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
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