Scan to Email Application not found

[NielP]

Unable to email my scan from HP 4650.   Program indicates "no email application found on computer", although I have Mozilla Thunderbird.

[Dragon-Fur]

@NielP

Your installed mail program / client must have the appropriate Default set (MAILTO protocol).

Double check the following:

Set Default Programs

• Control Panel > icon view > Default Programs > Set your Default Programs >
• Scroll down, Select Thunderbird program in the left column >
• Choose Defaults for this program > Select (at least) MAILTO / Send mail > Save

OR Assign MAILTO protocol (Alternate method)

• Control Panel > icon view > Default Programs > Associate a file type or protocol with a program >
• Wait for the menu selections to fill in (a few seconds) >
• Select (highlight) a file type at random (click somewhere inside the menu window) >
• Type (the letter) m > Menu scrolls to the MAILTO protocol (item is highlighted)
• Change program > Select Thunderbird from the list > Close

Reference

Dragon Document - Help, suggestions, video links, and examples:

Install Full Feature Software - Printer

Section: Scan to Email

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Answered? Click my post Accept as Solution to help others find Answers.

[NielP]

For Dragon Fur

Thunderbird was designated as the default for MAIL-TO.  I switched to Microsoft MAIL and still no luck. Then switched back. Tried same on another Windows 10 computer I have and get the same message "Unable to find email program on computer".  End result - have two HP computers with Windows 10 unable to scan & email the scan from the HP 4650,  No problem scanning and saving to Documents.

[Dragon-Fur]

@NielP

• If you have not done so, assign the printer a Static IP address and static DNS setup.

• If you have not done so, disable "two-step" security on the email address you are using.  If you dislike doing this, set up another "less sensitive" email address to use with Scan-to-Email.

• If you have not done so, check online for the precise smtp settings needed for you POP mail client.

• If you have not done so, add / edit and then test the Scan-to-Email Profile as set up in the Wizard.

Printer Assistant (shortcut on the Desktop) > tab Print, Scan, and Fax >
Scan to Email Wizard > If using, enter your printer’s Access password >
Outgoing Email Profiles > Add, Edit, or Delete Email address profile(s) >

Click on the Profile (to highlight) and select Test

• If you have not done so, try another Scan program to accomplish the task.  Without the basic email setup working, this is likely not going to help; try or not as desired.

Dragon Document - Help, suggestions, and examples:

Scanning Program Options

Document Sections Include:

HP Extended Scan  – Standalone scan program:  Single, Multiple scans, Auto-Crop!

NAPS2  -- Not another PDF Scanner

And others…

There are additional suggestions, video help, and resources in the Dragon document link in my first post.

Click the Thumbs Up to say Thanks!

Answered? Click my post Accept as Solution to help others find Answers.