Scan to Email double sends

[jbrbrian]

I have the printer set up with the capability of scan to email.  When I scan a document it sends an email and I receive it.  About 15 minutes later it sends me the same email again.  Is there a reason for this?   I don't want clients getting confused when they receive 2 separate emails.

[Chimney_83]

Greetings @jbrbrian, 

Welcome to HP Forums and Thanks for the post. 

I understand that whenever you scan to email from your printer. You are receiving it twice. Don't worry, I will be glad to assist you. 

Have you tried any troubleshooting steps on your own?

May I know the method you are using to scan to email? (printer's front panel or printer assistant or EWS page)

Have you selected a CC option whenever you scan to email?

Recommend you to check the scan to email settings, check if you have selected an option to send you a cc of the email.

For assistance in checking the settings, please refer to this HP Article. 

Refer to method 2 in the article and step number 11. 

(To automatically copy the sender on email messages sent from the profile, select the Auto CC checkbox.)

Let me know if this helped. 

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Good Luck!