Scan to computer not working - HP8610

[X-23]

Hey @IP_Lawyer_Rich,

Welcome to the HP Support Forums! 🙂

I see that you're experiencing an issue with the Scan to Computer feature when attempting to scan from the front panel of your HP Officejet Pro 8610 e-All-in-One Printer to your Windows 10 computer. I'd like to assist you today with resolving this issue. To start, let's complete some standard software and driver troubleshooting steps. Please follow the steps below.

Step 1: Remove Driver:

1. Click on your Start button

2. Just type Programs and Features. If a search doesn't automatically start, you may need to type Programs and Features in the 'Ask me Anything' box.

3. Click Programs and Features to launch the window.

4. In Programs and Features, a list of programs installed on your computer will populate. Please scroll down the list and look for your HP Officejet. If you see your HP Officejet listed, click it and choose Uninstall.

5. Please follow any onscreen prompts to complete the uninstall. Once the uninstall has completed successfully please close Programs and Features.

6. Next, click on your Start menu again

7. This time type Devices

8. Click Devices and Printers to launch the window.

9. In Devices and Printers look for your HP Officejet. If you see if please right click on it and choose 'Remove' or 'Delete'

10. Once your HP Officejet is no longer showing in Devices and Printers please click on any device under the Printers list once just to highlight it. Click Print Server Properties at the top

11. Click on the Drivers tab

12. Look for your HP Officejet driver. If listed, please click on it and choose Remove

13. Select Remove Driver Only

14. Select OK

15. Click Apply and OK under the Print Server Properties window.

16. Close Devices and Printers. Please proceed to the next step.

Step 2: Clear Temp Files:

1. Click on your Start menu

2. Type Run. Click Run to launch the Run dialogue box.

3. Type %temp% in the Run box and click OK

4. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight.

5. Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item.

6. Close the Temp folder once it is emptied

7. Right click the Recycling Bin on your desktop and select Empty Recycling Bin. Please proceed to the next step.

Step 3: Install Device:

1. Please click here to download and install the Full Feature Software and Driver package for your printer
2. Once the download is complete please follow the onscreen prompts to install your printer

Once the install is complete, test Scan to Computer.

Please respond to this post with the result of your troubleshooting. You may also click the 'thumbs up' icon below to say "thanks for responding!" I look forward to hearing from you! 🙂

[PhDesc]

Hi,

First sorry for my bad english, I'am French ... nobody is perfect ...

On El Capitan, go to " system settings " ... 

Go to security

unchek : My security settings are set for "Mac App Store and identified developers

And chek : security settings were set to "Anywhere"

Removed all the HP utilities and rebooted first. Then reinstalled using the HP Easy Start and making sure the security settings were set to "Anywhere"  

And … it’s worked fine … you can scan from your Hp to your computer

[RingoNguyen]

I am having a very similar problem as mentioned in this thread.

I am able to scan and print from my computer but I cannot get my printer to scan from the front panel. The printer is stating that "No Computer Found" and tells me to enable it in the HP application. I am able to connect to the Hp Printer Assistant, however the 'Manage Scan to Computer' is non-responsive. I would click on it but nothing would happen. I have tried all solutions on this thread but none have worked. 

The printer is connected directly to my router with an ethernet cable and the computer is also connected to the router with an ethernet cable. Everything is working and I am able to scan when trying to scan using the HP Scan application, but cannot do it on the printer. 

Please let me know how to fix this.

[PhDesc]

Hi,


Read carrefuly my post 

Regards

[RingoNguyen]

I forgot to mentioned that this is for a Window 7 64 bit. I believe your post refers to instructions for Mac.

[xanderoid]

For me it had to do with the windows firewall. This was not a problem in windows 7 but since upgrading to windows 10 the scan to computer option stopped working.

My solution was to add an exception by:

1. Open Windows Firewall in the control panel

2. Click "Allow an app or feature through Windows Firewall"

3. Click "Change Settings"

4. Allow another app

5. Browse to location of "ScanToPCActivationApp.exe" (with my installation this location is "C:\Program Files\HP\HP Officejet Pro 8610\Bin"

6. Click Open, let it work its magic

That immediately caused my PC to show up under "Select Computer" on my OJ 8610 and the scan worked great after that.

Hope that helps!