cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Highlighted
New member
2 1 0 0
Message 1 of 4
198
Flag Post
HP Recommended

Scan to computer problem

Officejet 4632
Microsoft Windows 10 (64-bit)

I have a Officejet 4632 all in one. Connected to a Windows 10 64bit computer by USB. When I use the scan to computer a prompt appears saying to select the program to launch for this action but the selection area is blank.

 

 

HP scan.JPG

 

Anyone have any Ideas?

0 Kudos
3 REPLIES 3
Highlighted
Level 19
Level 19
83,141 83,033 10,420 22,355
Message 2 of 4
188
Flag Post
HP Recommended

Scan to computer problem

Hi,

Welcome to HP Support Forum. Firstly, please download an run the following tool:

      http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

It may fix the problem for you. If not, post back full error message(s).

Regards.
     

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Highlighted
New member
2 1 0 0
Message 3 of 4
172
Flag Post
HP Recommended

Scan to computer problem

I have run this many times, but ran it one more time just now. It always comes up with a error on the driver check ever since HP published it in December of 2015. Device status : I am running in single cartridge mode. HP Scan - This one is fairly new. I have tried uninstalling and reinstalling all of the HP software and drivers before, but just did it again. No change. 

 

HPDoc.JPG

0 Kudos
Highlighted
Level 19
Level 19
83,141 83,033 10,420 22,355
Message 4 of 4
141
Flag Post
HP Recommended

Scan to computer problem

Hi,

 

Sounds like you have not installed printer software and drivers. Please download and install the following package.

 

   http://ftp.hp.com/pub/softlib/software12/COL49503/mp-120038-6/OJ4630_198.exe

 

If still having problem, please download and install the following software


     ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, for Windows 10:

(a) Hit Win key,
(b) Scroll down to HP group/folder,
(c) Double click "HP Scan Extended"

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation