Scan to email error on LDAP Authentication for HP LaserJet M5035 MFP (Q7831A)

[2Pluto]

Hello,

Would anyone be able to assist me in getting the HP LaserJet M5035 MFP device configured for scan to email using LDAP email addresses lookup?

- The printer specs are as follow:

        HP LaserJet M5035 MFP

        Model Number:   Q7831A
        Firmware version: 20110225 48.181.8

- My printer current configuration is as follow:

DIGITAL Sending <tab> / LDAP Settings:
======================================
- Allow Device to directly access an LDAP Address Book <Checked>
- Accessing the LDAP Server
 > LDAP Server Bind Method:     Simple
 > Credentials:
     - Use Public Credentials: (so that all MFPs will use the username and password that I provide)
   > Username:        domain.mine.com\HPscan
   > Password:         xxxxxxxx
 > LDAP Server:      172.1.2.3

 > Port:                       389
- Searching the Database
 > Search Root:       DC=domain,DC=mine,DC=com
 > Device user information
   retrieval method:      Custom
 > Match the name entered... 
   with the LDAP attribute of:   =   domain.mine.com\HPscan

 > Retrieve the recipient’s email address using attribute of ...:  =   mail
 > Retrieve the recipient’s  certificate public key using attribute of ...   =    < Blank >
 > Advanced:
  > Advanced Search Options:
       - Maximum LDAP Addresses:    = 50 Addresses
      - Maximum Search Time:             = 30 Seconds
      - LDAP Filter Condition:                = < Blank >
      - Entries in Database are Alphabetized  = < Not Checked >
  > Find entries in the Database...
      -  that Begin with the search string (fast mode).  = < Selected >

SETTINGS <Tab>/ LDAP Authentication:
====================================
- Accessing the LDAP Server
 > LDAP Server Bind Method:   =  Simple
 > LDAP Server:                              =  172.1.2.3
 > Port:                                              =  389
 > Credentials
  - Use Device User’s Credentials Bind Prefix:  =  < NOT Selected >
  - Use LDAP Administrator’s Credentials
   > LDAP Administrator’s DN                                  =  CN=HPscan,OU=TheOu,DC=domain,DC=mine,DC=com
   > Password                                                                 = xxxxxxxx
- Searching the Database
 > Bind and Search Root:                                          = DC=domain,DC=mine,DC=com

 > Match the name entered... with the LDAP attribute of   = cn
 Retrieve the device user’s email address using attribute of ...   =  mail
 and name using the attribute of      =   displayName

TEST LDAP Authentication:
=========================
- Credentials:
 > Username:                  =          domain.mine.com\HPscan
 > Password:                   =          xxxxxxxx

  > Error message returned:
      Attention!
   LDAP verification failed for the following reason(s):   The LDAP server or the connection has failed.

PS

- The scan-to-email is already working with local email address entrered manually at the printer local address book

- The LDAP configuration provided here (plus the credentials) is the same used for Network Kyocera printers for scan-

   to-email using LDAP address book look-up and it works fine accessing LDAP and and looking up LDAP email addresses

- Am I missing something in the steps/configuration?

- Are there any specific settings this printer would require in order to authenticate against LDAP for address lookup?

- I have checked various HP scan-to-email documentations without success

- Is there a step-by-step guide availble for the HP LaserJet M5035 MFP / Q7831A to setup scan-to-email with LDAP 

   address book look-up?

On a side note I was note I was looking at using HP Web Jetadmin to help manage HP printer  from my workstation and could not find a version that works on Windows 7 x86 (32-bit)

The only version available on HP website for download is the HP Web Jetadmin 10.3 SR7 which is only 64-bit and is a server version. Is there an HP utility that can help me manage HP printers from my Admin workstation?

Your assistance is greatly appreciated.

2Pluto

P.S. This thread has been moved from Laserjet to Multifunction and All-in-One. - HP Forum Moderator

[John_Getzke]

Lots of info here to sort through, thanks for all the details.

Normally when I configure a printer for LDAP queries all I need are a few basic things:

- Windows Domain

- LDAP server name/IP

- LDAP authentication type

- LDAP credentials needed to complete the email query

- LDAP Search root

- LDAP attributes to filter results on:

-- Custom Atributes

-- Match recipients name with this attribute

-- Attribute name for recipients email

-- Max LDAP Addresses to return

From there we can normally test the connection from the printer or DSS to confirm that it can connect and retreive email info.  The error message you posted below makes it sound like your printer is not able to find the LDAP server or something is disconnecting/unathenticating your requests.  It looks like you have all of the required minimum fields to retrieve emails.

Suggestions:

- If you have server name entered then try the LDAP servers IP Address instead. 

- If SIMPLE authenitcation isnt working then try a different auth protocol.

- Fire up a LDP.exe session and try to authenticate and bind to the LDAP server with the same credentials.