Scan to my computer - hp officejet 4632

[MatArtist]

i have a hp officejet 4632 printer. I share it with other people i live with. I just instaled the drivers but i still cannot scan anything to my computer. when i click scan and the printer tries to connect with my computer it says "computer can't be found..." and on my computer it says "hp officejet 4630 series could not be found". what can i do? One of the other woman in my house scans to her computer but i cant get mine to work and i have no idea why. what do i do now?

[Sunshyn2005]

Hi @MatArtist,

I would be happy to help you scan to your computer! What operating system, and version do you have? Mac or Windows?

If you have a Windows operating system, please use the HP Print and Scan Doctor. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:

• Connectivity :
   USB: Verifies that the USB connection from your computer to the HP product is working correctly.
  Network: Verifies that the network connection between your computer and your network is working correctly.

• Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.

• Driver Check : Checks for missing or corrupt driver files.

• Device Manager : Checks for problems in Device Manager that would prevent printing.

• Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.

• Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).

• Port Match : Checks the port settings for the HP product.

• Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.

• Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.

• Print Settings : Checks and adjusts the print quality settings.

• Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.

• Scan Tests : Checks the scan mechanism, drivers, and registry entries.

You can also click the Printer menu to find the additional features such as cleaning printheads, aligning printheads, checking ink levels, and viewing advanced printer data for your selected printer.

Source: Try the HP Print and Scan Doctor for Windows

Click here to download and run the Print and Scan Doctor> www.hp.com/go/tools

Please let me know the outcome of the tests perform, you will see a wrench, a yellow exclamation mark, a red X, or a check mark next each tested item.

I look forward to hearing from you. Knowing the outcome of the Print and Scan Doctor will help to point us in the right troubleshooting direction!  

[BFCricket]

I have an Officejet 4632 and also purchased the same model for my mother. I first noticed her unit lost the ability to scan both through the device touchpad and via the desktop software (Windows 7 Home Premium 64-bit) about 3 weeks ago. Hers is installed with a USB connection which up until now has worked flawlessly. I tried reinstalling the newest online full package software from HP support as well as the HP P&S doctor which stops at a missing driver.  Since I have the same model at home, I figured this was an issue only with hers until mine stopped working in exactly the same fashion. My system is run on Windows 10 32-bit and is connected via USB and wirelessly to multiple other computers all running Win10.  All of them (4) have all started showing the "scan to computer is unavailable" tray icon for my 4632 which I have restarted the router and turned off/on the wireless connection on the touchpad. The print functions all work however, the scanning has failed.  On all the Win10 computers, I have installed the "HP AiO Remote" app and "HP Scan and Capture" app from the Windows Store. Both of these apps seem to work well and allow the 4632 to scan. I also own a Photosmart 7510 which has had no problems with printing or scanning.  I believe there may be an issue with a recent firmware update on the 4632 models that is causing comunnication errors and the original driver software has yet to be updated.  That is the only common denominator I can see since the 7510 has no problems comminicating and the new Win10 apps work just fine with the 4632 (so drivers are obviously present).