Scanned images are blurred after being saved to the computer.

[HPOJ6700]

I have been using the HP Office Jet 6700 Premium printer for over an year & have not had any issues with it until recently. After i scan my documents(which look fine during the scan's) & save them on to my computer, all the images are distorted & blurred. I am not sure what do next.

Any help is appreciated.

Regards,

HPOJ6700

[RnRMusicMan]

Hi @HPOJ6700,

Welcome to the HP Forums!

I noticed that scanned images are blurred, after being saved to the computer. When scanning with your HP Officejet 6700 premium on Windows 7. I am happy to help you with your scanning!

To verify that the printer's hardware is functional what happens when you make copies with the printer? Copying a Multipage Original in Order (Collating). Is it also blurry after printing?

What is the name of the scanning program you are trying to use?

In the meantime, please try our HP Print and Scan Doctor, and let me know what happens!

Hope to hear from you soon!

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[HPOJ6700]

Hi RnRMusicMan,

The "Collate" copies are fine. I do not see any issues.

I have tried HP Print and Scan Doctor already. I have not seen any improvement.

I use HP Printer Assistant to scan the documents.

Thanks for looking into this.

Regards,

HPOJ6700

[RnRMusicMan]

Hi HPOJ6700,

Thank you for your response!

Out of curiosity, are your scans still blurry if you try scanning without using the HP software? Please see this guide, Scan from Windows 7 With the Full Feature HP Software for HP Multifunction Printers, on how to scan.

If they are not blurry using these other programs, I would consider the following steps:

• Uninstall the software. Uninstalling the Printer Software.
• Clean boot the computer. How to perform a clean boot in Windows.
• Disable any Antivirus programs. Disable Antivirus software.
• Disable any firewall programs. Turn Windows Firewall on or off.
• Create a new user account. Managing User Accounts and Logins (Windows 7).
• Reinstall using the HP Printer Install Wizard for Windows.

Hope this is helpful, and have a nice day!

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[HPOJ6700]

I have uninstalled the HP software & reinstalled it to fix the issue. Thanks for your prompt help with this.

[RnRMusicMan]

Hi HPOJ6700,

You are very welcome! I am glad your issue is resolved!

Please consider marking Message 4 as 'Accept as Solution' so that anybody else in the community who may experience this issue can find the solution more easily.

Best regards!

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