Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
I am experiencing a problem with my HP all in one 3545, only in the SCAN functionality. The printer and copier are working OK.
HP doctor fails in Windows (WIA) SCAN and don't know how to solve it as I am not an IT professional or expert.
I also do not know exactly if windows 10 is 32 or 64 bit. I only know it is windows 10. but Java for example is 32.
Can anybody help me?
I would really appreciate your help!
Thanks and have a great day!!
Natalia A. Gómez
Download and install the Full Featured Software and Drivers from the HP web site.
Driver-Product Installation Software
Windows 10 (32-bit)
Nov 12, 2015
The full solution software includes everything you need to install and use your HP printer. This collection of software includes the complete set of drivers, installer and optional software.
Fix and enhancements:
Thanks Sabretooth04!! I have download and install the drivers as you mentioned , but still have the same issue. Find attached the print-screen. Can you help me???
Totally deinstall all HP software and drivers.
Use this program here to uninstall.http://www.iobit.com/en/advanceduninstaller.phpUse Powerful Scan at the end and delete all registry entries shown.
Now go back and reinstall from the above link again. Follow the HP Web site for your printer to install.
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