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04-19-2017 02:02 AM
After a few day's in stand by (on/off switch blinking) the scanner MFP often shows only collored vertical stripes (see screenshot below)
By switching the MFP Off and On again the problem is solved (for a few day's only. : ((
Is there a patch ore solution for this problem ?
It happens in both operation modes: in scanning/copying direct on the MFP and form PC over my LAN
04-19-2017 05:38 AM
Thanks for using the HP Forums.
It does seem that if this is a consistent issue even afer switching off and on the printer, then the scanner has reached the end of the road 😞
If it's still under warranty, you can contact HP for support, else you can use it until it's totally stops working and then get a new printer?
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04-22-2017 10:39 AM
Thanks for your answer,
After switching on and off the scanner is working normal for a few days.
I think it has something to do with "waking up" after some more day's in stand by.
It does not happen when I keep on scanning .(so never on the same day)
Reaching end of live time cannot be the issue as the printer is working in a Home situation and the scanner is selden used !
I keep it alway's powered on and it falls a sleep automatic ( the led in the powers switsch goes from continuous to blinking).
I now consider to switch it off each night when I used it during that day . Not really the idea for a Network printer that we can use from our smartphone's and I-pad's.