Scanner will only scan 3 to 5 pages of document (error message occurs)

[MarianAdair]

The scanner out of 10-15 pages will Error at page 3-5 pages. 

I have it plugged in directly to wall.

I have cleaned the machine

And it says it is updated.

Your assistance would greatly be appreciated.

Thank you.

[Drakster]

Hi @MarianAdair,

Welcome to the HP Suppor Forums!

I see that the scanner fails after a few pages have scanned on your HP Officejet 4630 Printer. I will certainly do my best to help you.

Here's a document I would recommend that you try, HP Printers - A Communication or Connection Error Displays When Scanning.

How is the printer connected? (USB/Wireless/Wireless direct) 

A weak wireless signal can cause this.

This document is for HP multifunction printers released prior to 2010 that use Mac computers or HP Solution Center software on Windows computers.

When you try to scan from the control panel or from the computer, one of the following communication or connection errors displays, and then the scan fails.

• 'An error occurred while communicating with scanning device'
• 'There is no computer connection'
• 'No connection'
• 'Computer not listed'
• 'No imaging device detected'
• 'Scanner not found'
• 'Unable to communicate with scanner'

Select your operating system for steps to resolve the issue.

Windows

If you need to scan immediately, you can use the scanning workarounds at the bottom of this section instead of troubleshooting.

Step 1: Restart the devices

Restart all the necessary devices, such as the computer and printer. Skip the steps to restart the router or network devices if your devices are connected by a USB cable.

 NOTE: Make sure that the printer connects directly to an electrical outlet and not through a surge protector or power strip.

1. Turn off the computer.
2. Turn off any routers and network devices.
3. Press the Power button to turn off the printer.

    NOTE: If the printer does not turn off, disconnect the power cord from the rear of the printer, and then wait for the printer to completely turn off.

4. Turn on any routers and any other network devices. Wait for them to completely turn back on.
5. Turn on the computer.
6. Reconnect the printer power cord, if necessary, and then press the Power button to turn on the printer.
7. Try the scan again.

Step 2: Check for critical updates, patches, and firmware

Follow these steps to check for critical updates, patches, and firmware that might have been released to resolve the issue.

 NOTE: If your printer is connected wirelessly, you must connect your printer with a USB or Ethernet cable to do some updates.

1. Turn on the printer.
2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
3. Go to HP Customer Support - Software and Driver Downloads.
4. Use one of the available methods to identify your printer model.
   The Software and driver results page displays when the printer model is identified.
   Figure : Example of the Software and driver results page

   
5. Check to see if your operating system is correctly identified. If your operating system is not correct, click Edit, select your operating system and version from the drop-down menus, and then click Update.
6. Click Firmware, and then click Download.
7. If an HP Download and Install Assistant window displays, select Use HP Download and Install Assistant (Recommended) or Download only, and then click Next.
   Figure : Example of the HP Download and Install Assistant window

   
8. Follow the on-screen instructions to save the driver to your computer.
9. If you used the Download only method, open or run the driver file, and then follow the on-screen instructions to install the software.

Step 3: Select the correct printer in HP Solution Center

1. Search Windows for your printer model name, and click the printer name in the list of results.
   HP Solution Center opens.
2. Make sure that the correct printer tab is selected if you have more than one HP printer installed.
3. Look for any duplicate instances of the printer, either on an additional tab at the top of the screen or an additional icon on the left side of the screen. A duplicate instance has the word Copy next to the printer name. For example, a duplicate tab might be called HP Officejet Pro K8600 Copy 1.
   If there are duplicates, click the instance with the highest number after the word Copy. For example, if the tabs HP Officejet Pro K8600 Copy 1 and HP Officejet Pro K8600 Copy 2 display in HP Solution Center, select HP Officejet Pro K8600 Copy 2.
4. Try the scan again.

Step 4: Use a tool to resolve the issue automatically

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems. Download and run HP Print and Scan Doctor  to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

After the Print and Scan Doctor opens, click Fix Scanning, then follow the on-screen instructions to try resolving the issue.

1. In the Print and Scan Doctor results screen, view the list of actionable results.
   • If you see yellow exclamation points , the test failed and required user action, but the step was skipped.
   • If you see a red X , follow the on-screen instructions to resolve the issue.
2. Click Test Scan or Skip.
   • If you click Test Scan, the Print and Scan Doctor launches the HP scanning software to perform a test scan. Follow the on-screen instructions in the scanning software to perform the test.
   • If you click Skip and are not experiencing additional issues, click Quit to exit the tool.
   • If you click Skip and are still experiencing scanning issues, click Support and Troubleshooting for support that is tailored to your scanner, or click HP Support Forum for help from other HP customers.

Step 5: Check the device status in Device Manager

Follow these steps to check the device status in Windows Device Manager:

1. Search Windows for Device Manager, and then click Device Manager in the list of results.
2. Click the arrow button to expand the following categories:
   • Imaging devices
   • Universal Serial Bus controllers
   • Other devices
3. Check for any instances of the HP printer and of Unknown Device in the expanded categories. The printer might display in more than one category.
4. Update the driver:
   1. If the printer displays with a yellow exclamation mark next to it or if Unknown Device displays, right-click that device, and then click Update Driver.
      The Hardware Update Wizard window appears.
   2. Click No, not this time to decline checking online for the driver, and then click Next.
   3. Update the driver in Device Manager for each instance of the HP printer that displays with a yellow exclamation mark and for each instances of Unknown Device.
   4. Disconnect the USB cable from the printer.
   5. Insert the HP printer CD in the computer, select Install the software automatically, and then click Next.
   6. Follow the on-screen instructions to finish installing the driver. When prompted, connect the USB cable to the printer.
      • If these steps resolved the issue, you do not need to continue troubleshooting.
      • If the issue persists, continue to the next solution.

Step 6: Uninstall and reinstall the HP software

Follow the steps to uninstall and reinstall the HP software for your connection type.

Network

Follow these steps to uninstall and reinstall the HP software.

Step 1: Uninstall the HP software

1. If your printer is connected to the computer with a USB cable, disconnect the USB cable from the printer.
2. Search Windows for uninstall a program, and click the Uninstall a program Control Panel setting in the list of results.
3. In the list of installed programs, click your HP printer name, and then click Uninstall or Yes to confirm the uninstall.
4. Follow the on-screen instructions to complete the software removal. If necessary, repeat these steps for any other HP printer-related software in the list.
5. Restart the computer.

Step 2: Run the Disk Cleanup utility to clear temporary files and folders

Using the Disk Cleanup utility deletes temporary files and opens up disk space on your hard drive.

Search Windows for disk cleanup, and click Free up disk space by deleting unnecessary files in the list of results.

Select the C: drive, if necessary, then wait for Disk Cleanup to scan the computer and display a list of files to delete.

Step 3: Turn off programs that run in the background

When the computer is on, a software group called the Terminate and Stay Resident (TSR) programs automatically loads. These programs activate computer utilities such as the antivirus software, but are not required for the computer to function. Occasionally, TSRs prevent the product software from loading so that the software does not install correctly. You can use the MSCONFIG utility to prevent TSR programs and services from starting.

1. Search Windows for msconfig, and then click msconfig.exe in the list of results.
   If a window opens with the message Windows needs your permission to continue, click Continue to close the window.
2. In the System Configuration window, click the General tab, click the option button beside Selective Startup, and then click the box next to Load startup items to remove the checkmark.
3. Click the Services tab, click the Hide all Microsoft services checkbox, and then click Disable All.

    CAUTION: Do not disable any Microsoft services.

4. Click Apply, and then click OK.
5. When prompted to restart the computer, click Restart.
6. When the computer turns on, a System Configuration Utility message displays on the computer. Select the Do not show this message again check box, and then click OK.

Step 4: Reset the printer

Resetting the printer clears the error, and prepares the printer for scanning again.

1. Press the Power button () to turn on the product.
2. With the product turned on, disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the Power button () to turn it on.

Step 5: Configure the firewall

Certain firewall settings can allow you to print over a network, but not scan. For the printer to work correctly, you must unblock all HP programs in your firewall software and allow them to access the Internet.

The following solution includes instructions to "click" an element on the screen to perform the task. In Windows 8, users with touchscreens can also tap those elements to perform the task.

1. Use the following list to resolve most firewall issues. For further information on firewall settings, contact the firewall vendor.

   • Regularly check for new firewall software versions and security threat updates.
   • If available, select the Medium security setting when connected to your network.
   • If available, select the Trusted zone setting when connected to your network.
   • Restore any custom firewall settings to their default settings.
   • Turn on firewall alert messages, and click Allow, Permit, or Unblock when alerts appear while installing HP software or while using your printer. If an alert includes a Remember this action or Create a rule for this option, select it.
   • Do not run more than one firewall at a time.
   • Use a manual IP address to improve the connection between the computer and your printer.
   If you are still experiencing connection issues, continue to the next step.
2. Find the notification area in the lower right corner of your computer, near the clock.
   Figure : Examples of the notification area on the computer

   
   
3. In the notification area, right-click the icon for the third-party software, and then click Enable. If you don't know the name of your firewall program, mouse over the icon until your firewall program name displays.

    NOTE: The option to turn on the software might not be 'Enable.' Look for a similar menu option, such as Start or Turn on.

   If those options are not available, open the firewall, and then click the option to restart it.

4. Find your firewall in the following table, and then click the link for the steps to configure the firewall.
5. When you have finished following the instructions for your firewall, return to this document to finish the steps.

   Firewall program icons and document links
   	Agnitum Outpost Security Suite
   	AVG Internet Security (v 9.0 and 10.0)
   	Avira Premium Security Suite (v 9 and 10)
   	BitDefender Total Security 2010
   	CA Internet Security Suite Plus 2010
   	Comodo Internet Security Pro 4.1
   	Norton Internet Security 2009 and 2010
   	ZoneAlarm Free Firewall 10.2

• Firewall not in the table?

Step 6: Reinstall the HP software

Reinstall the HP software.

1. Turn on the printer.
2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
3. Go to HP Customer Support - Software and Driver Downloads.
4. Use one of the available methods to identify your printer model.
   The software and driver results page displays when the printer model is identified.
   Figure : Example of the Software and driver results page

   
5. Check to see if your operating system is correctly identified. If your operating system is not correct, click Edit, select your operating system and version from the drop-down menus, then click Update.
6. Under Driver - Product Installation Software, click Download next to the full feature driver (recommended), or click Basic Driversfor other driver download options.
7. If an HP Download and Install Assistant window displays, select Use HP Download and Install Assistant (Recommended) orDownload only, then click Next.
   Figure : Example of the HP Download and Install Assistant window

   
8. Follow the on-screen instructions to save the driver to your computer.
9. If you used the Download only method, open or run the driver file, then follow the on-screen instructions to install the software.

Step 7: Re-enable background programs

Re-enable the background programs.

1. Search Windows for msconfig, and then click msconfig.exe in the list of results.
   If a window opens with the message Windows needs your permission to continue, click Continue to close the window.
2. In the System Configuration window, click the option button beside Normal Startup.
3. Click Apply, and then click OK.
4. When prompted to restart the computer, click Restart.

Try the scan again.

USB

Follow these steps to uninstall and reinstall the HP software.

Step 1: Uninstall the HP software

Remove all HP printing software from the computer prior to reinstalling the software.

1. If your printer is connected to the computer with a USB cable, disconnect the USB cable from the printer.
2. Search Windows for uninstall a program, and click the Uninstall a program Control Panel setting in the list of results.
3. In the list of installed programs, click your HP printer name, and then click Uninstall or Yes to confirm the uninstall.
4. Follow the on-screen instructions to complete the software removal. If necessary, repeat these steps for any other HP printer-related software in the list.
5. Restart the computer.

Step 2: Run the Disk Cleanup utility to clear temporary files and folders

Using the Disk Cleanup utility deletes temporary files and opens up disk space on your hard drive.

Search Windows for disk cleanup, and click Free up disk space by deleting unnecessary files in the list of results.

Select the C: drive, if necessary, then wait for Disk Cleanup to scan the computer and display a list of files to delete.

Step 3: Turn off programs that run in the background

When the computer is on, a software group called the Terminate and Stay Resident (TSR) programs automatically loads. These programs activate computer utilities such as the antivirus software, but are not required for the computer to function. Occasionally, TSRs prevent the product software from loading so that the software does not install correctly. You can use the MSCONFIG utility to prevent TSR programs and services from starting.

1. Search Windows for msconfig, and then click msconfig.exe in the list of results.
   If a window opens with the message Windows needs your permission to continue, click Continue to close the window.
2. In the System Configuration window, click the General tab, click the option button beside Selective Startup, and then click the box next to Load startup items to remove the checkmark.
3. Click the Services tab, click the Hide all Microsoft services checkbox, and then click Disable All.

    CAUTION: Do not disable any Microsoft services.

4. Click Apply, and then click OK.
5. When prompted to restart the computer, click Restart.
6. When the computer turns on, a System Configuration Utility message displays on the computer. Select the Do not show this message again check box, and then click OK.

Step 4: Reset the printer

1. Press the Power button () to turn on the product.
2. With the product turned on, disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the Power button () to turn it on.

Step 5: Reinstall the HP software

Follow these steps to reinstall the HP software.

1. Turn on the printer.
2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
3. Go to HP Customer Support - Software and Driver Downloads.
4. Use one of the available methods to identify your printer model.
   The software and driver results page displays when the printer model is identified.
   Figure : Example of the Software and driver results page

   
5. Check to see if your operating system is correctly identified. If your operating system is not correct, click Edit, select your operating system and version from the drop-down menus, then click Update.
6. Under Driver - Product Installation Software, click Download next to the full feature driver (recommended), or click Basic Driversfor other driver download options.
7. If an HP Download and Install Assistant window displays, select Use HP Download and Install Assistant (Recommended) orDownload only, then click Next.
   Figure : Example of the HP Download and Install Assistant window

   
8. Follow the on-screen instructions to save the driver to your computer.
9. If you used the Download only method, open or run the driver file, then follow the on-screen instructions to install the software.

Step 6: Re-enable background programs

Follow these steps to re-enable background programs.

1. Search Windows for msconfig, and then click msconfig.exe in the list of results.
   If a window opens with the message Windows needs your permission to continue, click Continue to close the window.
2. In the System Configuration window, click the option button beside Normal Startup.
3. Click Apply, and then click OK.
4. When prompted to restart the computer, click Restart.

Try the scan again

Step 7: Contact HP

If you have completed all the troubleshooting steps in this document, contact HP for further assistance. You might need to troubleshoot the Windows registry and printer hardware.

Scanning workarounds

Use these workarounds to scan if the solutions did not resolve the issue. Some workarounds might be unavailable depending on the printer and your connection type. Try one of the other workarounds if the first method you tried did not work.

Scan with Scan app (USB-connected printers only)

Scan with Paint (USB-connected printers only)

Scan with Windows Fax and Scan (USB-connected printers only)

Scan with the HP Scan and Capture app (USB-connected printers only)

Scan from the printer Embedded Web Server (network-connected printers only)

What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! 🙂