• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-20-2017 12:24 PM

HP Recommended
Product: HP OfficeJet Pro 6968

Just got this new printer.  No problem with the feeder when I make one copy.  But it doesn't feed when I try to scan the same paper using the feeder.  It scanned only from the glass.  Why?

1 REPLY 1

‎04-20-2017 07:10 PM - edited ‎04-20-2017 07:23 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Assumed that you have your FULL feature software installed.

 

If you have not, the following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

 

Once the FULL feature software is installed, start the HP Printer Assistant and then go to Scan > Save as PDF.

 

You need to ensure that you select the Source as "Use Document Feeder if loaded" before scanning. (as shown)

 

Scan Extended using ADF HP OJP 6960 series.jpg

 

This resource would be useful in showing you how to do that:

 

HP Officejet Pro 6960 series : Scan a 6 pages 2 sided document using the ADF

 

For more scanning tips, click here.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.