Scanning issues on HP Officejet 4500 G510n-z

[jenfedorko]

I have an HP Officejet 4500 G510n-z. I am currently on wireless, and able to print with no problem. However, when I try to scan, the screen says "NO Scan Options. Refer to device documentation to trouble shoot". The devise documentation has nothing on scanning issues and when I use the Help function on the printer it is telling me there is "No computer connection". I have the wireless all set up and working. Please help! Thank you!

[Bob_Headrick · Accepted solution]

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.

If not you may need to reinstall the full featured driver.  What is your operating system?

[debbieg1116]

I had this same problem and tried this and it worked perfect!  Thanks!

[help911]

I set up my printer to my computer and when I get ready to scan it telling I have no computer connection.  How do I set up the printer to scan documents onto my computer from my printer..When I go to the control panel and click on the laptop I can manually scan the document but it won't allow me to scan the documents by selecting scan from the printer..Please help...I tried reconfiguring or reinstalling the software it still will not scan from the printer its reading on my screen of my printer "no computer connection"...Can I please have some step by step direction on how to add my laptop computer to printer..I

I appreciate all your help..Thanks 🙂

[Sunshyn2005]

Hi help911,

I can help you enable the scan from printer function. Are you using a Mac or a Windows operating system, and which version do you have?

Looking forward to hearing back from you.

[help911]

Hi sundshyn2005(teacher)!

I appreciate the reply back! I'm using Windows 8 operating system...

[Sunshyn2005]

Good morning help911,

You should have something called Solution Center on your desktop that we can use to manage the printer settings. Try the following steps,

1. Open Solution center

2. Click on settings at the bottom.

3. put your cursor over 'scan settings'

4. Select 'scan to... settings'

 

This should give you the opportunity to enable scan to computer.  If this does not resolve the issue run the Print and Scan Doctor

The Print and Scan Dr was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP.  Click here to download and run the utility > HP Print and Scan Doctor

Hope this helps!     🙂

[TheAnth]

Hi everyone!

I have the same problem. I can print with my device on wireless , but I can't do it with wireless scanning...it doesn't work.

My OS is Snow Leopard 10.6.8

Who can help me, please?

Sorry for my English, I'm Italian...

[Cheetah12]

Hello TheAnth.

I understand you are unable to scan with your printer, but I do need to find out what printer model you have. Please click here so I can find out this information: Model Number.

I have a excellent HP document that should fix your issue. Please click here: No Scan Options.

Please inform me if you this resolved your issue or if you have any other question.

Ashley

[TheAnth]

Hi Cheetah12,

I've just solved my problem. It was a HP drivers update problem. Now my scan device is working perfectly 🙂

Thanks a million 🙂