Scanning problem, format is wrong

[SarahJ33]

When I scan a document, it does not scan the original size of the document but enlarges it. I have tried to reset all the settings but nothing works.

[Dragon-Fur]

@SarahJ33

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Printer Model:  Not provided

Operating System:  Not provided

@SarahJ33 wrote:

When I scan a document, it does not scan the original size of the document but enlarges it. I have tried to reset all the settings but nothing works.

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Recent models of Printers and recent versions of Windows...

In general, scanning software / applications will scan a document or image "as is", that is, no size changes are applied.

COPY can perhaps be set to enlarge / shrink the output -- whether the feature is available and the extent to which the size can be changed depends on the printer and the printer software.

Scanning a document or an image that results in a "different" size output might be due to the Page Size (in scanning software). 

For example, if your document is 8.5 inches X 11 inches and you set the Page Size to "Entire Scan Area", then your final output (document file) will include a large "white area" boundary that surrounds the original document outline.

To avoid "mis-sized" image / document scans, set Page Size to match the document OR, in the case of using HP Scan Extended  , set Page Size to "Auto Detect Size".

Example:

Reference:

Dragon Document - Help, suggestions, links to how-to videos, and examples:

Scanning Program Options

Document Sections Include:

• Know and Understand Scan DPI / Scan Resolution options
• HP Scan Extended – Exceptional standalone scan program:  Single, Multiple scans, Auto-Crop!
• NAPS2 -- Not another PDF Scanner
• Printer Software (Full Feature Software)
• HP Scan and Capture
• And others…

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[SarahJ33]

Thankyou. Will try that.

[SarahJ33]

Actually I think it is another problem. When the document is scanned, on the scanning view it shows the whole picture but when I save the scan onto my computer then the format is enlarged. By the way I have a deskjet 2510.

With regards,

Sarahj33

[SarahJ33]

I think I have solved the problem. I downloaded an App on my Mac, HP Easy Scan and now it seems to be fine! Thankyou for your advice. 

[Dragon-Fur]

@SarahJ33

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@SarahJ33 wrote:

I think I have solved the problem. I downloaded an App on my Mac, HP Easy Scan and now it seems to be fine! Thankyou for your advice. 

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There is always a risk when we choose to answer questions for which there is missing information.  I have edited my first reply to emphasize that the answer I provided is for Windows.  

I am glad you resolved the issue.

Happy Printing!

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