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‎02-16-2017 08:09 AM

HP Recommended
Product: Laserjet M1522nf
Operating System: Microsoft Windows 8.1 (64-bit)

Hey the printing copying is well but when I am trying to scan the document it says that the driver has not been installed or the device is not connected to the computer. So how to solve it?

1 REPLY 1

‎02-16-2017 08:12 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you try this:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
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