Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
deb9595 Top Student
Top Student
4 0 2
Message 11 of 275
14,341
Flag Post
HP Recommended

Solved!

Server Connection Error 403.

I have the same problem and have tried all fixes listed and it still wont work. I can scan from my computer without a problem. 

???

0 Kudos
Distinguished Professor
Distinguished Professor
4755 203 621
Message 12 of 275
14,325
Flag Post
HP Recommended

Solved!

Server Connection Error 403.

Have you tried downloading the Scan to Email app? Also, you do have the printer on a network connection and not USB, correct?

 

Thanks,

Kyle

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
Signature
0 Kudos
deb9595 Top Student
Top Student
4 0 2
Message 13 of 275
14,319
Flag Post
HP Recommended

Solved!

Server Connection Error 403.

yes, the printer is connected thru wifi. I can scan from my computer but can't scan to email from printer. I used to be able to and it just stopped working. I did download the app and that doesn't work either. my printer is a 6520. I tried the fixes you suggested in this post. I also tried deleting the email and adding it back, I also tried a different email address...

Highlighted
Distinguished Professor
Distinguished Professor
4755 203 621
Message 14 of 275
14,312
Flag Post
HP Recommended

Solved!

Server Connection Error 403.

You may have to perform a partial or semi-full reset on the printer. This will completely reset the printer back to the way it was when you purchased it. However, I cannot post these steps on the forums as it is against HP policy.  If you are interested in these steps, just let me know and I will send you a private message with them in it. 

 

Thanks,

Kyle

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
Signature
wout1971 Honor Student
Honor Student
1 0 1
Message 15 of 275
14,298
Flag Post
HP Recommended

Solved!

Server Connection Error 403.

Dear Kyle,

 

I (also) tried everything you said in the previous messaging chain - could you send me instructions what to do instead? Symphoms are exactly the same as for the other persons having posted here. Hard resets and also new download of "scan to email" app from HP did not do anything for me....

 

Thanks in advance for your help.

 

Best rds,

 

Wouter Kreuwel

 

deb9595 Top Student
Top Student
4 0 2
Message 16 of 275
14,282
Flag Post
HP Recommended

Solved!

Server Connection Error 403.

Kyle, 

yes, please send me the instructions you indicated previously for partial reset.

I'm assuming you have access to my email to send it privately?

Distinguished Professor
Distinguished Professor
4755 203 621
Message 17 of 275
14,273
Flag Post
HP Recommended

Solved!

Server Connection Error 403.

I have sent the steps to both of you. Check your inbox.

 

Best of luck,

Kyle

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
Signature
0 Kudos
LVC Honor Student
Honor Student
3 0 0
Message 18 of 275
14,266
Flag Post
HP Recommended

Solved!

Server Connection Error 403.

Thanks, it works now
0 Kudos
Tags (1)
Distinguished Professor
Distinguished Professor
4755 203 621
Message 19 of 275
14,261
Flag Post
HP Recommended

Solved!

Server Connection Error 403.

Awesome! I glad the reset helped to resolve your issue!

 

Have a great day,

Kyle

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
Signature
MellyC Top Student
Top Student
1 0 2
Message 20 of 275
14,254
Flag Post
HP Recommended

Solved!

Server Connection Error 403.

Please can you also send me the fix ......i am having the same problems as all those above.

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation