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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-05-2014 12:11 PM

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This didn't work either 😞
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‎02-06-2014 05:41 PM

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Kyle, can you send me the same instructions for the 403 error?
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‎02-06-2014 05:51 PM

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This worked for me:

1. Remove web services from your printer (via the Web Services menu accessed from the icon on the top row of your printer's display panel that looks like a circle w/a sheet of paper in front of it). Tap that icon, select the "Settings" option, and then select the option to remove web services.

2. After that process completes, in that same menu, select the enable web services option that will appear. After that step completes, within a few minutes a web services info sheet will print out of your printer w/your printer claim code.

3. Follow the instructions on the sheet to return to the eprint web site where you added your printer to your account the first time and re-add it, and create a new email address for your printer. (The email address you used previously for your printer will not be available.)
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‎02-07-2014 05:44 AM

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My HP Photosmart 5520 will not scan to my MacBook Air. It is a wifi connection and the printer tells me the connection is live. I can print to the printer but not scan to the computer. The error msg is 403. I have unplugged both ends but nothing avails. I am now contemplating introducing the printer to the window pane at the end of the studio. Help! Apparently there is a reset option but HPaint letting on.

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‎02-07-2014 05:45 AM

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Yes please Kyle
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‎02-07-2014 07:33 AM

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Kyle doesn't live here any more. His last post was 9/23/13

This worked for me yesterday 2/5/14

This worked for me:

1. Remove web services from your printer (via the Web Services menu accessed from the icon on the top row of your printer's display panel that looks like a circle w/a sheet of paper in front of it). Tap that icon, select the "Settings" option, and then select the option to remove web services.

2. After that process completes, in that same menu, select the enable web services option that will appear. After that step completes, within a few minutes a web services info sheet will print out of your printer w/your printer claim code.

3. Follow the instructions on the sheet to return to the eprint web site where you added your printer to your account the first time and re-add it, and create a new email address for your printer. (The email address you used previously for your printer will not be available.)
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‎02-08-2014 11:21 AM

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Please help. I am still having an issue with scan to email on my 6520. I have tried the fixes without success.

When I go to the wireless icon, settings, I do not have a remove web services option. I do have a restore default and tried that and reconnected to my router but that doesn't work either

Please help. Thank you, Paul
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‎02-08-2014 03:39 PM

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PAUL, I have a 6520 . press the icon to to the left of the wireless icon. Then press settings. Then scroll to the bottom 2/2, and you will see remove web services. Then follow instructions from my post above. You can do it if I did it. Let me know if this helps. Anne
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‎02-10-2014 01:18 AM

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Hi Paul,
This trick of removing and adding the Web Services menu was working very well
Thanks

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‎02-11-2014 02:32 PM

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Hi Kyle, can you send me the fix as well as im having the same issue - thanks

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