Shows Paper Jam, but no paper jam visible

[bdharmar]

Have cleaned all rollers and shows no paper in the printer, but continues to show Paper Jam in the Device control panel. Cannot clear this error.

[VK14]

Hi,

Kindly click on the following link to resolve the false paper jam error message

http://support.hp.com/us-en/product/HP-Officejet-J6400-All-in-One-Printer-series/3635376/model/36353...

Although I am an HP employee, I am speaking for myself and not for HP.

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[Anjali_03]

Hello,

Thank you for contacting HP Support.

I understand that the printer control panel displays a "Paper Jam" error.

In order to resolve this issue, please follow the steps mentioned in the link below.

Ensure to update the firmware for the printer(Solution Five).

http://support.hp.com/us-en/product/HP-Officejet-J6400-All-in-One-Printer-series/3635376/model/36353...

 Let me know if that works!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[bdharmar]

Thanks.  But that did not resolve the issue.

[bdharmar]

Many Thanks.  But that did not resolve the issue.  Continue to get "Paper Jam".

[Anjali_03]

Hello,

Sorry that the steps provided couldnot resolve the issue.

Possible hardware failure, please contact 1800-hp-invent(1800-474-6836) for printer replacement.