Sprocket stopped working

[Geekchick]

I recently bought a sprocket. It took me a good half an hour to connect it to my iPhone 7, eventually it managed it and I got my photo.
I've tried again tonight and the Bluetooth connects and pairs with the sprocket, the white light flashes but then the red light flashes about 10 times and no photo. I have reset the sprocket, I have put the calibration paper back underneath. Nothing on your troubleshooting page works.
Help!!
Kind regards

[greenturtle]

Hi,

Thanks for using the HP Forums.

Have you charged the Sprocket?

You check out this link for Sprocket related setup, charging  and reset:

http://h30434.www3.hp.com/t5/sprocket/Sprocket-How-to-setup-and-Use-the-HP-Sprocket-Printer-amp/td-p...

Hope that helps!

[Geekchick]

The sprocket is over 75% charged as it had to be do download the most recent firmware.

[ExpertOne]

Hi,

Please reset device by following instruction to solve connection problem:

HP Sprocket Photo Printers - Cannot Connect and Printer Does Not Power Off

This document is for HP Sprocket Photo Printers, and the HP Sprocket app for Android and Apple mobile devices.

If you cannot connect your printer to your mobile device and it does not turn off when you press the power button, reset the printer with a straight pin to clear any errors.

1. Locate the reset button near the charging port.
   Figure : Locating the reset button

   
2. Gently insert a straight pin into the reset button access point, and then press the reset button for 3 seconds.
   The printer resets and turns off.
3. Press and hold the power button until the Status Indicator light is solid and white.
   The printer is now ready to print.

You can also refer following support document.

http://support.hp.com/us-en/product/HP-Sprocket-Photo-Printer/12635221/model/12635222/document/c0530...

Thanks,

[Geekchick]

Hi,
I've tried the reset and now I've tried a new pack of paper, with blue calibration card.
Please help as I really need it to work asap!
Kind regards

[Spectre_Envy]

Hello @Geekchick -

Are you using HP brand ZINK paper?  If not, when you scan a 3rd party smartsheet (e.g: Polaroid) you'll get an error on the printer and your photo won't come out.  You'll have to resend it without that smartsheet installed.

Additionally, you may want to make sure you have the very latest/greatest firmware installed.  I know you mentioned updating, but it's possible you only received the 1st part of a 2-part update.  Here are the instructions:

• First, make sure the Sprocket is charged to at least 75% battery and powered on.
• Ensure the Sprocket is paired to your mobile device.
• On your mobile device, open the HP Sprocket app and go to menu -> sprocket -> Printers; A ‘blue’ firmware update link will be present or a pop-up message will appear if an update is available.
• After clicking the link or upgrade prompt, follow onscreen process/instructions.

Thanks!