Stripes when printing

[Pieter251]

The printer has problems with stripes in the print. At first it looked like a toner problem now four days after the waranty has ended I found out ther was a problem with one of the guidance utilities. Is it possible to replace them without huge costs? Btw the printer has only printed about 5000 to 7500 pages.

[The_Fossette]

Hi @Pieter251

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that there are stripes on the pages when you print.

I’d love to help!

If there is a hardware issue on the printer, I recommend you to contact phone to check the available service options.

Follow below steps to contact phone support.

Step 1. Open link:  www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click on HP contact options - click on Get phone number

Hope that answers your question and you have a great day.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Pieter251]

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@The_Fossette wrote:

Hi @Pieter251

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that there are stripes on the pages when you print.

I’d love to help!

If there is a hardware issue on the printer, I recommend you to contact phone to check the available service options.

Follow below steps to contact phone support.

Step 1. Open link:  www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click on HP contact options - click on Get phone number

Hope that answers your question and you have a great day.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

---

Posted solution does not work

[tonerspills]

Quote " I found out ther was a problem with one of the guidance utilities"

Can you further explain this "guidance utilities" or post a pic of what you are talking about? There are only a few things that would cause this.

The toner cartridges, The transfer Belt, the fusing unit; or the formatter board, DC controller, and laser write unit which control the image formation process.

[Pieter251]

Hi toner,

You give me more support then all off HP ;(

We already bought a no HP printer for our bussiness and the M251 stays behind for non qualty printing.

Some foto's: