Supply Levels not available

[jacobburke]

I just went out today and purchased a HP Color LaserJet CP1518ni.  I had a Dell 1320c and was not happy with the lack of Mac support.  I have noticed that other HP printers I use on my Mac give me a full set of options, but that is not the case with this printer.  I cannot view the supply levels and it is very annoying.  I do quite a bit of printing and it is helpful to know when I am running low on toner.

Does anyone know of a workaround for this?  Will HP be putting out specific drivers for this printer so that I will be able to view the supply levels?

Any help is greatly appreciated!

Cheers,

Jake

[PrintDoc · Accepted solution]

You did not state what version of OS X you are using.  In Snow Leopard I can see the supply levels on my network-connected 1518ni by going to System Prefs, Print & Fax, click on the printer and then click "Supply Levels" along the top.

[jacobburke]

I am running Mac OSX 10.6.2

The printer is connected via USB.

[jacobburke]

I went back and setup my printer on my network and I can now see the supply levels.  Thank you for the information!

[maharding]

Followed your directions and when I clicked Supply Level, the following appeared "Information not available"  I just switched from a pc to a mac and did download the driver for the mac.  So, what do I do now

Thanks

[PrintDoc]

Can you print?

Have you tried a different USB cable?

Have you reset the printing system:

- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

[maharding]

Tried your solution to no avail.  Supply levels still states "no information available"  What do I do next??

[maharding]

I can print just fine and have changed usb port.  Now what????

[PrintDoc]

Did you change the USB cable and made sure to not use a USB hub?

[maharding]

USB plugged directly to computer.  Have followed all your suggestions without success.  Any more???  Thank tyou.