T1100 plotter and 08:11 error

tabcom · ‎06-08-2016

Replaced in this order:

1. New Formatter Board

2. Main PCA board

Would replacing the power supply resolve the 08:11 error?

I was an HP Customer Engineer from 1995-2002.
During this time, I serviced contract and warranty calls within the Northern Indiana area. When I left HP, I took my HP Designjet service experience and started my own business servicing out of contract plotters. Designjetpartsfast.com was launched in 2009. With over 20 years Designjet experience, I can help you resolve issues you are experiencing with your Designjet Printer.

Mikeg81 · ‎06-08-2016

Hi,

The Main PCA comes with the PSU.

If it did not, you might got a refurb one and I will not recommend you to use refurb parts is you dont know were it comes from.

08:11 will be fixed by replaced the Formatter, Main PCA and in some cases the front panel.

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc

SHThompson · ‎06-08-2016

The error is a communication problem between the control panel and the formatter.

The error message is generated by the control panel itself.

I verified that on a machine by unplugging the USB cable to the control and powering on the machine and eventually got the error.

It could be the control panel or anything in between the control panel and the formatter.

If my post resolves your issue please click the accepted as solution button under it.

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tabcom · ‎06-11-2016

Thank you for the control panel suggestion. It may take a couple weeks to get back the the printer, but when I do, I'll test with an new control panel and report back.

I was an HP Customer Engineer from 1995-2002.
During this time, I serviced contract and warranty calls within the Northern Indiana area. When I left HP, I took my HP Designjet service experience and started my own business servicing out of contract plotters. Designjetpartsfast.com was launched in 2009. With over 20 years Designjet experience, I can help you resolve issues you are experiencing with your Designjet Printer.

SHThompson · ‎06-11-2016

One piece of advice if it doesn't fix it put the original back in before troubleshooting further.

In many of the designjets the control panel will be serialized once it is in a working printer and if you're trying to put it in a PostScript printer it will only work in the one it is serialized for. By serialized I mean the serial number loaded into the circuitry of the control panel.

If my post resolves your issue please click the accepted as solution button under it.

To thank a Tech for a post click the thumbs up button under the post.

Greci · ‎06-12-2016

once You should replace one at a time. the formatter is not the problem. your problem is the main board. in the control panel there is a backup of the old serial main board. when the main board, is completely new, this information is recorded from the control panel. I replace an opportunity panel memory by a virgin. and the problem was solved.

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