• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-25-2017 06:35 AM

HP Recommended
Product: Designjet T520

I have a plotter which shows error code BA7E6D5E when turned on. Can anyone help with what could cause this.

1 REPLY 1

‎04-25-2017 07:13 AM

HP Recommended

Most times the issue is a bad firmware usb thumb drive mounted on the main board. They are available from hp parts for 25.00 which is the way I would first go since it is a lot cheaper then the main board which comes with the same drive.  The part number is CQ890-67105.

 

Just go to the link below and put the part number in to order.

 

https://parts.hp.com/hpparts/Default.aspx?mscssid=

 

Do a google search for the service manual and you have to remove the main pca board and on the back side is where the drive is mounted. If the drive does not work, then the complete main pca will have to be replaced as new pca's come with the drive all ready installed.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.