THE PRINTER CARTRIDGE KEEPS SAYING THERE IS A PAPER JAM AND SO IT WILL NOT MOVE THERE IS NO JAM.

[TONIH57]

THE COPIUER ALSO STATES THAT IT WAS IMPROPERLY TURNED OFF.    WE'VE TRIED EECVERYTHING POSSIBLE TO GET IT TO WAORK, AND STILL IT DOSEN'T

[Jeet_singh]

Hi @TONIH57,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand you are getting a false paper jam error message on your HP OfficeJet Printer when there is no paper jam. I'll try my best to help you with this,

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

For further assistance, please follow the steps suggested in the support document for - A 'Paper Jam' Error - Click here

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, Click here: http://ftp.hp.com/pub/softlib/software13/printers/OJ8720_R1644B.exe

If the issue persists, I would suggest the next step would be to perform a Semi-full reset on the printer. I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
 

Let me know how that goes. Good luck!

Cheers!