There was a problem finalizing your subscription (GS001)

[Anand_Andy]

Hi @Rohan251,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to finalize the instant ink subscription.

• Try using a different browser to complete the enrolment, (Ex: Chrome, Firefox, Edge)
• You may also refer to the document -- Enrolling in HP Instant Ink

Also, Make sure the date and time on the computer are set correctly.

If the error persists,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click here.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping,

[Anand_Andy]

Hi @Helen129,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Printer. To answer your question: HP has a variety of printers and the reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

Could you please help me with the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping,

[Sev32]

If I recall rightly  I did it through the online account. It is confusing having both the app and the online account and both do have some similarities as the app links to online pages too. 

[Anand_Andy]

Hi @Sev32,

Welcome to the HP Support Community

I understand you are facing an issue with your Instant Ink Subscription. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ZaGaZ]

Same issue here - just spent 6 [six] hours on a support chat with frankly useless support people 😞
I have worked in  IT as an engineer for 25 years and this is simply terrible.

I have reset my printer 6 times and tried to configure / add instant ink through the android app / windows app and even the default website.   You have taken payment of £1 twice and just not provided any service.

Can I please have the magic private message?   I really am not hopefull though after 6 hours web chat support....

[ZaGaZ]

I guess I am not worthy 🤔

[rbanala]

Didn't work...

Anyone here able to fix ths issue?

Called HP Instant ink support. Was on waiting queue for 1 hr and then got disconnected. Agents here responds with usual 'understand your problem' but they don't understand whats going on and many users reporting this for last 2 years.

What a sh** service this is

[Anand_Andy]

Hi @ZaGaZ,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Instant Ink Account. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jones_Luke_25]

Hi @Anand_Andy,

Please can you help me with the same problem. My printer is HP is HP Envy 5530.

I am trying to setup instant ink, but every time i do I get the same error :  'There is a problem finalizing your subscription'

Please can you help me fix this. I have been trying for ages! No idea why it doesn't work

Thanks

[Anand_Andy]

Hi @Jones_Luke_25,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to finalize the instant ink subscription.

Try using a different browser to complete the enrolment, (Ex: Chrome, Firefox, Edge)

You may also refer to the document -- Enrolling in HP Instant Ink

Also, Make sure the date and time on the computer are set correctly.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping,