There was a problem finalizing your subscription (GS001)

[Echo_Lake]

@Me273

Welcome to HP Support Community! 

  

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

I have sent you a private message, reply to the message with your details. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[rebeccaso1995]

Hello I am having the same issue, need help. Thank you. 

[Echo_Lake]

@rebeccaso1995

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I understand you are facing issues when finalizing your instant ink subscription. I'd recommend you try a different browser to enrol in instant ink.

If the issue persists, I'd suggest you contact the HP Instant Ink team. 
 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Sev32]

I had this problem. I tried everything including changing the browser. Restarting the printer. Restarting my I pad. I tried the app. I tried online. I spent 4 hours on this. THE ONLY WAY TO SOLVE THE PROBLEM IS TO DO A FACTORY RESET.

It is easy, log in online, you may have to input your printer pin. This is in the ink drawer. Drop down the front of the printer and the ink drawer to access. I think it was advanced settings, restore defaults. Do a reset, reconnect to the internet, it will take you through the steps - delete your HP App to start from fresh and reinstall, you can sign into your online HP account you don’t need a new one. It will work like magic. My guess is they disable connection to the printer when you choose not to sign up for the ink because otherwise they would cause all sorts of problems as they would automatically be monitoring your printer for ink levels etc. Anyhow, I’m no expert but it works. 

[helpprinter21]

Hi I have this issue too, can you private message me?

[Jay_G24]

Hi @GBrandist,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to finalize the instant ink subscription.

Try using a different browser to complete the enrolment, (Ex: Chrome, Firefox, Edge)

You may also refer to the document -- Enrolling in HP Instant Ink

Also, Make sure the date and time on the computer are set correctly.

If the error persists,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping,

[Helen129]

Thank you! Honestly why HP don’t just recommend this to everyone with the need for private messages I don’t understand.

[Kirsteen4]

I am also having the same issue ...has anyone found a solution? Very frustrating as I've tried several times since I've had the printer!

[Sev32]

Read my post about 3 posts up. 

[Kirsteen4]

Hi thank you ive just read your comment.

Is the factory reset done through the app?