Top part of the document is missing out while printing

[ALVIN-3]

Just bought my print not long ago.

However the top part of the document did not get to print out only the bottom to middle part of the document get to print out it affect my PDF, Microsoft word and printing from the website all having these problem.

My window 10 just get update on March 16 not sure if it is related to the upgrading all the printing have gone haywire.

[Tardis40]

Hi @ALVIN-3,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the top of print is missing. I will be glad to help you.

I wish to test the printer first. Can you do A Print Quality diagnostic report for me. 

A Print Quality Diagnostic Report helps identify the source of print quality issues.

1. Load U.S. Letter or A4 size, unused, plain white paper into the input tray.

2. On the printer control panel, swipe the display to the left, and then touch Setup (). The Setup menu displays.

3. Swipe up on the display, touch Reports, and then touch Print Quality Report. A Print Quality Diagnostic Page prints.

Figure : Example of the Print Quality Diagnostic Page

1. Printer information

2. Test Pattern 1

3. Test Pattern 2

4. Test Pattern 3

Did it print the top of page per image supplied?

Tell me how each pattern is?

Can you make a black copy please.

Did tthe copy come out ok?

Please get back to me and I will continue to help you.

[ALVIN-3]

[ALVIN-3]

This is what I get while printing out from the microsoft document the top part was cut off.

[ALVIN-3]

[ALVIN-3]

The second piece this was the end result while print out mutiple pages out the whole page get slanted and printed out the same problem top part get cut off.

[ALVIN-3]

Hi to all expertise in this area is there any way to solve this problem?