USB Connected printer does not print

[DelvGG]

So I have a laptop, an HP EliteBook that currently belongs to a user and he needs to have the 8210 printer installed.

Now this laptop is on a domain so we have a admin account on the laptop that we install software and drivers to. 
This admin account comes up as a temporary profile but that isn't too bad of a fix for us, however when we install this specific printer over USB, the printer does not printer from any external to HP's own software suite (such as printing HP test pages and not windows test pages).  Assume I did everything right and used any drivers and installations available. 

With this same laptop I also hooked up a laserjet and it does not have an issue printing.  Now at this point, I feel like it's a registry and guid related problem. 

Yes I did use the print doctor and that also told me the problem can not be fixed using that software so I uninstalled the drivers. 

[Dvortex]

Welcome to the HP Community @DelvGG!

I came across your message about the printer install issue and wanted to pop in to help 🙂

Let’s try to perform a clean install to fix the printer install issues. Follow the steps mentioned below:

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
• Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
• Then from the device manager list, check the entries under “Printer”  – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
• Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
• Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
• Now restart your computer again.
• Open the Run window again, type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.
• Click on http://ftp.hp.com/pub/softlib/software13/COL65827/bi-158442-1/OJ8210/OJ8210__Basicx64_1912.exe and install the software.
• Connect the USB cable if prompted.

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

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