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sonyancq
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Message 1 of 19
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Solved!

Unlocking printing shortcuts

HP Recommended
HP Officejet 4630
Microsoft Windows Vista (64-bit)

When I go into Printer Shortcuts (Devices and printers > right click printer > printing preferences > printing shortcuts) these are locked. There is a LOCK on each option, making it impossible to customize printing. I just bought this printer, making me the administrator. This printer uses a ridiculous amount of ink and I should be able to use the printing shortcut options.

I have seen that many other people have the exact same problem.  Why does HP sell printers that can't be easily utilized? This is my first HP printer, and I am starting to regret purchasing it.  NEVER had this problem with Canon. 

 

Note: HP Print and Scan Doctor is no help and the "cloning" advice didn't work either (Windows did NOT create a new shortcut titled 'User Specified Print Settings' at the bottom of the list).  

18 REPLIES 18
8lives
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Message 2 of 19
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Hi, except for "Factory Defaults" all the locked shortcuts can be saved under a new name when you change at least one of the 5 options like the Paper Type.

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sonyancq
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Message 3 of 19
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Thanks for your help!

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Rodder
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My shortcuts suddenl appeared with each one locked.

Being locked i am unable to do anything with them now let alone Save them as you recommend.

 

Thanks

Rodney

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8lives
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Message 5 of 19
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Hi Rodney, you need to change the shortcut name in order to save it.

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Rodder
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Message 6 of 19
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Thankyou for your reply. Murphy's law cicked in and suddenly my shortcuts are no longer locked.

Regards your suggestion, with the shortcuts locked i was not able to do anything with them at all. i was unable to change them.

 

Are you able to tell me why my printer stopped printing pages in reverse order and i am completly unable to get it to do that again. i mean print last page first.

 

Thanks again.

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Rodder
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Message 7 of 19
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Hi.

Following my earlier reply to yours my shortcuts are locked again and am unable to access them.

 

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8lives
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Message 8 of 19
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Any errors in the Device Manager?

Have you tried to re-install the HP software?

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Rodder
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Message 9 of 19
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Hi,

No errors in device manager.

I have uninstalled; removed device; installed and reinstalled device about 3 times to no avail.

 

Thanks

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8lives
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Message 10 of 19
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Hi, what is your printer model/make? Windows version?

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