Unwanted cover page with print job

[Kakikaki]

When I print a document, a cover sheet prints first. It lists the filename, directory, template, title, subject, author, and more. This sheet prints with every document printed. When I wants to print more than one page, it prints before each page. How do I turn this off? It started suddenly.

I have a HP photosmart 5520 printer

wireless connection

Macbook Air with OS 10.9.5

Thanks,

Kaki

[Jamieson]

Hi @Kakikaki , and welcome to the HP Forums!

I understand you're running into print issues.  I would like to help!

I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.

Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.

I would also suggest running your Apple updates:  OS X: Updating OS X and Mac App Store apps

After the updates, I would recommend reinstalling the HP Photosmart 5520 e-All-in-One Full Feature Software and Drivers.

Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!

[Kakikaki]

Thanks for you response but so far I am not having any luck!

I have Photosmart 5520 and MacAir OS X v10.9 both of which have the latest updates.

As you recommended, under “System Preferences”, I highlighted the 5520 printer, clicked on “-“ and then deleted the printer. There was no message “reset printing system”. I did uninstall it by going under “Macintosh HD”, clicked on “Hewlitt Packard”, typed in my password under administrator, and dragged it into the trash and then emptied the trash. I went to the HP website and reinstalled the driver and software.

I was not able to reset the printer as when I went under the Apple, then Preferences, and nothing shows when I right clicked on the printer. Do I need to reset the printer if I already uninstalled the printer, emptied the trash, and then reinstalled the printer?

I then tried to print one page and as after it printed that, as usual, it printed the dreaded “Filename, etc. page”. I have had many printers and never have I any problems like this! I have to print the pages I want one by one and after each printed page, I have to delete the print job and then print page 2, etc., and go through it all again until my document is printed! HELP!

I also do not want the “collated” checked and have to continually uncheck it. I do not want my pages printed to both sides but this is a minor problem compared to all the waste and time that this extra page has caused.

Thanks in advance...

[Jamieson]

Hi Kaki, and thanks for getting back to me!

I would recommend using these steps to reset the print system:

OS X Mavericks: Reset the printing system

I would then suggest downloading the HP Printer Drivers v3.0 for OS X.

Once the software is downloaded, add the printer via AirPrint:

Printing Over a Wireless Network with Apple's AirPrint

Please keep me posted!

[Kakikaki]

Thanks Jamieson. I tried your suggestions but it doesn't work BUT I was able to print with an iPad and I did not have the problem with the unwanted page printing after I printed. When I print with my MacAir, I click on print in the pulldown menu. There is no indication of "Airprint". I am printing wirelessly.

Kaki

[Jamieson]

Hi Kaki,

I would recommend the video below to add the AirPrint option:

Please let me know!

[Kakikaki]

Thanks for your response. I watched the video and it was exactly what I had been doing.

I tried it with 2 MacAir computers side-by-side. The other one worked and did not print the unwanted page but mine printed it! There was no difference in the windows that opened in either Mac nor in what I clicked on. I did the same thing in both Macs.

Thanks,

Kaki

[Jamieson]

Hi Kaki, I hope you had a great weekend!

What program are you printing from? 

Does this issue happen from multiple programs, such as Text Edit?

I would recommend deleting the printer, and verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.

If that doesn't resolve the issue, I'd suggest a new user account:

Create a new user account

Please keep me posted!