WIndows 8 App - HP Scan and Capture

[muymal]

This is going to sound stupid but could you please provide step by step instructions for how to create a .log file?

[fish4life]

No, not stupid, I'll walk you thru it.

1) make sure HP Scan & Capture app is closed down.  You can either kill it from the task manager manually, or press ALT+F4 while running to make it go away.   Another technique is to slowly drag your finger from the top of the screen to the bottom while the app is running.  It should "throw away" the app and close it.

2)  From the desktop view, open a file explorer window and navigate to My Pictures

3)  Right click in My Pictures view to bring up a context menu.  You should see a menu item related to View.  Expand that menu item.  You then should see a menu item related to "hide file names".  Make sure this is unchecked.   Now the file explorer should show full file names with extensions.

4)  Right click again in My Pictures view, and expand the "New" menu item.   Select "txt document".   This should create a doc call "new text document.txt".   If it doesn't have the ".txt" extension showing, then you still haven't set up your file explorer view to show file names correctly.

5)  Now rename this entire document to "hpcapture.log".

6)   Relaunch HP Scan and Capture, and reproduce the defect.  It should write log content to that file you've created.  Of course be sure to reopen the file after running the app.

Does this help?

Thanks

Jeremy

[ccgken]

I have a new Windows 8 laptop and installed the software for my HP cm1312nfi MFP successfully but am unable to find HP Director or other software enabling me to scan a document.

[Andyserenity]

Does the new Scan & Capture under Windows 8 provide OCR capability? That would impress me. My printer is an HP3052A - J611g

Thank you.

Andy

[fish4life]

As of now OCR capability is not integrated into the app.   You might be able to download an OCR app independently, and just send the images from HP Scan and Capture to it directly via a share target for OCR'ing.

Jeremy

[muymal]

---

@fish4life wrote:

No, not stupid, I'll walk you thru it.

1) make sure HP Scan & Capture app is closed down.  You can either kill it from the task manager manually, or press ALT+F4 while running to make it go away.   Another technique is to slowly drag your finger from the top of the screen to the bottom while the app is running.  It should "throw away" the app and close it.

2)  From the desktop view, open a file explorer window and navigate to My Pictures

3)  Right click in My Pictures view to bring up a context menu.  You should see a menu item related to View.  Expand that menu item.  You then should see a menu item related to "hide file names".  Make sure this is unchecked.   Now the file explorer should show full file names with extensions.

4)  Right click again in My Pictures view, and expand the "New" menu item.   Select "txt document".   This should create a doc call "new text document.txt".   If it doesn't have the ".txt" extension showing, then you still haven't set up your file explorer view to show file names correctly.

5)  Now rename this entire document to "hpcapture.log".

6)   Relaunch HP Scan and Capture, and reproduce the defect.  It should write log content to that file you've created.  Of course be sure to reopen the file after running the app.

Does this help?

Thanks

Jeremy

---

Sorry took so long to respond.  Was out of the country for the past week.  Still working on this but above method doesn't work because "hide file names" is actually greyed out.  Was able to WAR this by doing the following (for others' reference):

Note - these instructions pertain to Surface but likely applicable to any RT device:

Windows key + D to get to desktop

Open file explorer

Click 'View' on the top menu bar

Make sure the box next to 'File name extensions' is checked

Right click somewhere in the 'body' of the Pictures folder

create file as outlined above and rename with '.log' extension.

After that restarting app will populate the .log file.  It also creates a new file called "hpcapture.opts.xml".  Thoughts on this?  

Will post the actual capture logs shortly.  Thanks for the help so far.

[fish4life]

Thanks for the update on creating that file extension.  I guess that WinRT does it a bit different than Win 7. 

The HPCapture.opts.xml file is generated if one doesn't already exist.  It houses one setting - HTTPLoggingEnabled - which I will most likely need you to enable.  If you edit this file, change the value from False to True, and re-run the app.

Thanks

Jeremy

[muymal]

Thanks.  How should the following be changed if at all?

"<HttpLoggingEnabled>false</HttpLoggingEnabled></LogSwitches>"

[fish4life]

Change to:

"<HttpLoggingEnabled>true</HttpLoggingEnabled></L

ogSwitches>"

[Andyserenity]

Thank you Jeremy.