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HP Recommended

@fish4life wrote:

Change to:

"<HttpLoggingEnabled>true</HttpLoggingEnabled></L

ogSwitches>"


Done.  And now here's the info from the log after following your earlier instructions:

11-Dec-12 07:39:53.3505 AM (3) (->) HPCapture.WSDiscovery.WSDiscoveredDevice.Refresh 
11-Dec-12 07:39:53.4286 AM (3) (->)  HPCapture.WSDiscovery.DiscoveryServer.SearchByID 
11-Dec-12 07:39:53.5224 AM (3) (->)   HPCapture.WSDiscovery.DiscoveryServer.CreateResolve 
11-Dec-12 07:39:53.5693 AM (3) (<-)   HPCapture.WSDiscovery.DiscoveryServer.CreateResolve 
11-Dec-12 07:39:53.6630 AM (3) (->)   HPCapture.WSDiscovery.DiscoveryServer.Start 
11-Dec-12 07:39:53.7724 AM (3) (->)    HPCapture.WSDiscovery.DiscoveryServer.SoapMulticast 
11-Dec-12 07:39:55.7413 AM (3) (<-)    HPCapture.WSDiscovery.DiscoveryServer.SoapMulticast 
11-Dec-12 07:39:55.7882 AM (15) (->) HPCapture.WSDiscovery.DiscoveryServer.server_MessageReceived 
11-Dec-12 07:39:55.8038 AM (15) (->)  HPCapture.WSDiscovery.WSDiscoveredDevice..ctor 
11-Dec-12 07:39:55.8507 AM (3) (<-)   HPCapture.WSDiscovery.DiscoveryServer.Start 
11-Dec-12 07:39:55.9600 AM (12) (->) HPCapture.WSDiscovery.DiscoveryServer.Anonymous task in SearchByID 
11-Dec-12 07:39:56.0538 AM (12)    Waiting...
11-Dec-12 07:39:56.1632 AM (15) (->)   HPCapture.WSDiscovery.WSDiscoveredDevice.TryParseVendorExtension 
11-Dec-12 07:39:56.2413 AM (12)    Waiting...
11-Dec-12 07:39:56.3507 AM (12)    Waiting...
11-Dec-12 07:39:56.3819 AM (15) (<-)   HPCapture.WSDiscovery.WSDiscoveredDevice.TryParseVendorExtension 
11-Dec-12 07:39:56.3819 AM (15) (<-)  HPCapture.WSDiscovery.WSDiscoveredDevice..ctor 
11-Dec-12 07:39:56.3819 AM (15)    Found Officejet 6500 E710a-f (HP2DF870)
11-Dec-12 07:39:56.3819 AM (15) (<-) HPCapture.WSDiscovery.DiscoveryServer.server_MessageReceived 
11-Dec-12 07:39:56.3819 AM (13) (->) HPCapture.WSDiscovery.DiscoveryServer.server_MessageReceived 
11-Dec-12 07:39:56.3819 AM (13) (->)  HPCapture.WSDiscovery.WSDiscoveredDevice..ctor 
11-Dec-12 07:39:56.3819 AM (13) (->)   HPCapture.WSDiscovery.WSDiscoveredDevice.TryParseVendorExtension 
11-Dec-12 07:39:56.3976 AM (13) (<-)   HPCapture.WSDiscovery.WSDiscoveredDevice.TryParseVendorExtension 
11-Dec-12 07:39:56.3976 AM (13) (<-)  HPCapture.WSDiscovery.WSDiscoveredDevice..ctor 
11-Dec-12 07:39:56.3976 AM (13) (<-) HPCapture.WSDiscovery.DiscoveryServer.server_MessageReceived 
11-Dec-12 07:39:56.5226 AM (12)    Found Officejet 6500 E710a-f (HP2DF870)
11-Dec-12 07:39:56.5851 AM (12) (<-) HPCapture.WSDiscovery.DiscoveryServer.Anonymous task in SearchByID 
11-Dec-12 07:39:56.6476 AM (3) (<-)  HPCapture.WSDiscovery.DiscoveryServer.SearchByID 
11-Dec-12 07:39:56.7101 AM (3) (<-) HPCapture.WSDiscovery.WSDiscoveredDevice.Refresh 
11-Dec-12 07:40:05.8957 AM (3) (->) HPCapture.WSDiscovery.DiscoveryServer.timer_Tick 
11-Dec-12 07:40:05.9738 AM (3) (->)  HPCapture.WSDiscovery.DiscoveryServer.Stop 
11-Dec-12 07:40:06.0207 AM (3) (<-)  HPCapture.WSDiscovery.DiscoveryServer.Stop 
11-Dec-12 07:40:06.0675 AM (3) (<-) HPCapture.WSDiscovery.DiscoveryServer.timer_Tick 
11-Dec-12 07:40:10.5044 AM (3) (->) HPCapture.ScannedItemsPage..ctor 
11-Dec-12 07:40:10.6450 AM (3) (<-) HPCapture.ScannedItemsPage..ctor 
11-Dec-12 07:40:10.6919 AM (3) (->) HPCapture.ScannedItemsPage.OnNavigatedTo 
11-Dec-12 07:40:10.7388 AM (3) (->)  HPCapture.ScannedItemsPage.LoadState 
11-Dec-12 07:40:10.7856 AM (3) (<-)  HPCapture.ScannedItemsPage.LoadState 
11-Dec-12 07:40:10.8325 AM (3) (->)  HPCapture.ScannedItemsPage.Scan_Click 
11-Dec-12 07:40:10.8794 AM (3) (->)   HPCapture.ScannedItemsPage.UpdateAppBarButtons 
11-Dec-12 07:40:10.9263 AM (3) (<-)   HPCapture.ScannedItemsPage.UpdateAppBarButtons 
11-Dec-12 07:40:10.9732 AM (3) (->)   HPCapture.ScannedItemsPage.UpdateAppBarButtons 
11-Dec-12 07:40:11.0200 AM (3) (<-)   HPCapture.ScannedItemsPage.UpdateAppBarButtons 
11-Dec-12 07:40:11.0669 AM (3) (->)   HPCapture.WSDiscovery.WSDiscoveredDevice.Refresh 
11-Dec-12 07:40:11.1138 AM (3) (->)    HPCapture.WSDiscovery.DiscoveryServer.SearchByID 
11-Dec-12 07:40:11.1763 AM (3) (->)     HPCapture.WSDiscovery.DiscoveryServer.CreateResolve 
11-Dec-12 07:40:11.2232 AM (3) (<-)     HPCapture.WSDiscovery.DiscoveryServer.CreateResolve 
11-Dec-12 07:40:11.2544 AM (3) (->)     HPCapture.WSDiscovery.DiscoveryServer.Start 
11-Dec-12 07:40:11.3169 AM (3) (->)      HPCapture.ScannedItemsPage.UpdateAppBarButtons 
11-Dec-12 07:40:11.3638 AM (3) (<-)      HPCapture.ScannedItemsPage.UpdateAppBarButtons 
11-Dec-12 07:40:11.4107 AM (3) (<-) HPCapture.ScannedItemsPage.OnNavigatedTo 
11-Dec-12 07:40:11.7076 AM (3) (->)     HPCapture.WSDiscovery.DiscoveryServer.SoapMulticast 
11-Dec-12 07:40:11.8482 AM (3) (<-)     HPCapture.WSDiscovery.DiscoveryServer.SoapMulticast 
11-Dec-12 07:40:11.9107 AM (3) (<-)     HPCapture.WSDiscovery.DiscoveryServer.Start 
11-Dec-12 07:40:11.9263 AM (15) (->) HPCapture.WSDiscovery.DiscoveryServer.server_MessageReceived 
11-Dec-12 07:40:11.9263 AM (15) (->)  HPCapture.WSDiscovery.WSDiscoveredDevice..ctor 
11-Dec-12 07:40:11.9263 AM (15) (->)   HPCapture.WSDiscovery.WSDiscoveredDevice.TryParseVendorExtension 
11-Dec-12 07:40:11.9263 AM (15) (<-)   HPCapture.WSDiscovery.WSDiscoveredDevice.TryParseVendorExtension 
11-Dec-12 07:40:11.9263 AM (15) (<-)  HPCapture.WSDiscovery.WSDiscoveredDevice..ctor 
11-Dec-12 07:40:11.9263 AM (15)    Found Officejet 6500 E710a-f (HP2DF870)
11-Dec-12 07:40:11.9263 AM (15) (<-) HPCapture.WSDiscovery.DiscoveryServer.server_MessageReceived 
11-Dec-12 07:40:11.9732 AM (9) (->) HPCapture.WSDiscovery.DiscoveryServer.Anonymous task in SearchByID 
11-Dec-12 07:40:12.0201 AM (9)    Found Officejet 6500 E710a-f (HP2DF870)
11-Dec-12 07:40:12.0826 AM (9) (<-) HPCapture.WSDiscovery.DiscoveryServer.Anonymous task in SearchByID 
11-Dec-12 07:40:12.1295 AM (15) (->) HPCapture.WSDiscovery.DiscoveryServer.server_MessageReceived 
11-Dec-12 07:40:12.1295 AM (15) (->)  HPCapture.WSDiscovery.WSDiscoveredDevice..ctor 
11-Dec-12 07:40:12.1451 AM (15) (->)   HPCapture.WSDiscovery.WSDiscoveredDevice.TryParseVendorExtension 
11-Dec-12 07:40:12.1451 AM (15) (<-)   HPCapture.WSDiscovery.WSDiscoveredDevice.TryParseVendorExtension 
11-Dec-12 07:40:12.1451 AM (15) (<-)  HPCapture.WSDiscovery.WSDiscoveredDevice..ctor 
11-Dec-12 07:40:12.1451 AM (15) (<-) HPCapture.WSDiscovery.DiscoveryServer.server_MessageReceived 
11-Dec-12 07:40:12.1607 AM (3) (<-)    HPCapture.WSDiscovery.DiscoveryServer.SearchByID 
11-Dec-12 07:40:12.2389 AM (3) (<-)   HPCapture.WSDiscovery.WSDiscoveredDevice.Refresh 
11-Dec-12 07:40:12.3014 AM (3) (->)  HPCapture.RESTScanner..ctor 
11-Dec-12 07:40:12.3951 AM (3) (<-)  HPCapture.RESTScanner..ctor 
11-Dec-12 07:40:12.4420 AM (3) (->)  HPCapture.RESTScanner.InitAsync 
11-Dec-12 07:40:12.5045 AM (3) (->)   HPCapture.RESTScanner.PerformLEDM 
11-Dec-12 07:40:12.5514 AM (3) (->)    HPCapture.RESTScanner.LEDMRequest 
11-Dec-12 07:40:12.6139 AM (3) (->)     HPCapture.RESTScanner.GetDiscoveredManifestResourceURI 
11-Dec-12 07:40:12.7076 AM (3) (->)      HPCapture.RESTScanner.GetDiscoveryTree 
11-Dec-12 07:40:12.7701 AM (3) (->)       HPCapture.RESTScanner.LEDMRequest 
11-Dec-12 07:40:12.8639 AM (3)          HTTP GET http://192.168.1.104:8080/DevMgmt/DiscoveryTree.xml
11-Dec-12 07:40:21.8725 AM (3) (->)        HPCapture.WSDiscovery.DiscoveryServer.timer_Tick 
11-Dec-12 07:40:21.9350 AM (3) (->)         HPCapture.WSDiscovery.DiscoveryServer.Stop 
11-Dec-12 07:40:21.9975 AM (3) (<-)         HPCapture.WSDiscovery.DiscoveryServer.Stop 
11-Dec-12 07:40:22.0444 AM (3) (<-)        HPCapture.WSDiscovery.DiscoveryServer.timer_Tick 
11-Dec-12 07:40:22.9350 AM (3)          System.Func`1[System.Threading.Tasks.Task`1[APIHelperInterface.IWebResponse]] from LEDMRequest aborted
11-Dec-12 07:40:22.9975 AM (3) (<-)       HPCapture.RESTScanner.LEDMRequest 
11-Dec-12 07:40:23.0757 AM (3) (<-)      HPCapture.RESTScanner.GetDiscoveryTree 
11-Dec-12 07:40:23.1382 AM (3) (<-)     HPCapture.RESTScanner.GetDiscoveredManifestResourceURI 
11-Dec-12 07:40:23.1851 AM (3) (<-)    HPCapture.RESTScanner.LEDMRequest 
11-Dec-12 07:40:23.2476 AM (3) (<-)   HPCapture.RESTScanner.PerformLEDM 
11-Dec-12 07:40:23.3101 AM (3)     (##) Exception: GetResponseAsync exceeded timeout
        at HPCapture.LEDMHelper.<LEDMRequest>d__9.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at HPCapture.LEDMHelper.<GetDiscoveryTree>d__1b.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at HPCapture.LEDMHelper.<GetDiscoveredManifestResourceURI>d__28.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at HPCapture.LEDMHelper.<LEDMRequest>d__14.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at HPCapture.LEDMHelper.<PerformLEDM>d__31.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at HPCapture.RESTScanner.<InitAsync>d__4.MoveNext()
11-Dec-12 07:40:23.3569 AM (3) (<-)  HPCapture.RESTScanner.InitAsync 
11-Dec-12 07:40:23.4194 AM (3) (->)  HPCapture.ScannedItemsPage.UpdateAppBarButtons 
11-Dec-12 07:40:23.4820 AM (3) (<-)  HPCapture.ScannedItemsPage.UpdateAppBarButtons 
11-Dec-12 07:40:23.5757 AM (3) (<-)  HPCapture.ScannedItemsPage.Scan_Click 
11-Dec-12 07:41:01.5444 AM (3) (->) HPCapture.ScannedItemsPage.OnNavigatedFrom 
11-Dec-12 07:41:01.6382 AM (3) (->)  HPCapture.ScannedItemsPage.SaveState 
11-Dec-12 07:41:01.7007 AM (3) (<-)  HPCapture.ScannedItemsPage.SaveState 
11-Dec-12 07:41:01.7475 AM (3) (<-) HPCapture.ScannedItemsPage.OnNavigatedFrom

 

HP Recommended

Hi-

I didn't see the HTTP client logging as I had hoped for.  Double check you changed the value from False to True, and be sure to fully close and restart the Scan app.

 

The log file will be quite large, I am going to PM you an email address to use to send this to me directly.

Thanks

Jeremy

I am an HP employee, however, this content reflects my personal opinion and is in no way associated with HP.
HP Recommended

sent to your email address

HP Recommended

The app is very fickle. It is connected to my printer, yet it every now and then, it says that the device cannot be found. I love it when it works, but it is very frustrating when it messes up. My internet connect (At&t U-Verse) and has never failed me  in the entire year that I have had it, so I am pretty sure that it is not the connection. My printer was very reliable when I had Windows 7 software, so I am pretty sure it is not printer either. Any sugguestions?

 

Kat

HP Recommended

Hi Kat-

What device do you have?   You might be experiencing timeout problems.    If you don't mind, can you enable application logging as described in this thread and send those logs to me? 

Thanks

Jeremy

I am an HP employee, however, this content reflects my personal opinion and is in no way associated with HP.
HP Recommended

Hi Muymal-

I never did get that log file, I sent you another PM with another email to try.

THanks

Jeremy

I am an HP employee, however, this content reflects my personal opinion and is in no way associated with HP.
HP Recommended

Add HP Photosmart B210E to the printers that work.

 

To bad the HP Full Feature program/driver doesn't work.  The scanner app comes up. note the resolution drop down is blank. After I click scan I get the orror message "An error occured while scanning"  VERY INFORMATIVE!

HP Recommended

Thanks.  I eventually got it working.  The issue was that the E6500A 710a-f was connected to an ATT femtocell.  It must be doing some kind of address translation that screws up the recognition.  Once I connected the Officejet directly to the router everthing worked fine.

HP Recommended

The app sees my all-in-one just fine (3050a J611 series (HP3E281A)), and I can click on "capture documents" or "capture photos" and yeah, it scans from my computer.  What I want to do, however, is to scan multiple pages at a time at the scanner like we could do in Windows 7.  I could see my computer from the scanner, select it, then just scan each page until I was done, come back to the computer and see them all there.  Running from one part of the house to the other is going to be a nightmare.  Suggestions?  When I press "scan" on the all-in-one, it doesn't see my computer even if I have the app running.  Do I need to try to install the older software?  Will it even work in windows 8?

HP Recommended

Hi ThoHug-

You will need the desktop solution for Windows 8 to accomplish multi-page from flatbed walkup scan.  The new Windows 8 app is not designed to do this.   I just checked and there is a Windows 8 version of the desktop solution available on hp's support site for download.  I'd recommend giving this a try.

Thanks

Jeremy

I am an HP employee, however, this content reflects my personal opinion and is in no way associated with HP.
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