When I COPY, it prints Blank pages, how to fix?

[thundercats1632]

I have an HP Photosmart C4680 I use MAC o/s version 10.5.8 When I try to make xerox copy a document on the printer, it prints blank pages. This goes for black and white copying and for color copying. Ink supplies are good. I have tried unplugging everything and restarting, but that did not help. Any ideas? Thank you!

[-JohnB-]

hi there thundercats1632

This article should help resolve your blank pages:
http://support.hp.com/us-en/document/c01892627

Give the steps listed under your operating system a try and let us know if it helps.

Best of Luck!

[thundercats1632]

Thanks for your reply, but it did not work and a lot of the solutions were for printer mode, not the copy mode.  Well actually, now the printer won't work either.  So the help page didn't work for the copy or the print.

[stix4]

Hello,

Thanks for the post.  With this one, I've included a link below that I might recommend.  I would start down in the document at solution four.  This will help us determine what is happening, I suspect it may be ink related if you don't get any output from either print or copy.  Good Luck!

http://support.hp.com/us-en/document/c01675472

`

[BMSD]

I HAVE RESET MY PRINTER, MODEM, TWICE WITH NO RESULTS. THE PRINTER WILL ONLY COPY IN COLOR (ALTHOUGH VERY FADED AND IT WILL NOT COPY ANY BLACK). WHEN I TRY TO COPY IN BLACK THE PAGE COMES OUT BLANK.

[Charles001]

3 things come to my mind:
1. if you are sure the ink level is good (the printer reports so or prints ok), then
2. make sure the document to be scanned is placed face down (so that the scanner sees it), and
3. check if the scanner is working (does it scan anything? when doing a copy, was there a white light bar moving across the scan bed (glass)?

If the answers to all 3 are yes', the printer probably needs serviced.

[Tuckylee]

My printer is giving blank pages. What causes this?