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‎01-29-2017 11:33 AM

HP Recommended

 Found.

 

  Make sure the printer solftware is installed on your computer, and that "Scan to Computer" is enabled via the printer software.

1 REPLY 1

‎01-30-2017 12:21 PM

HP Recommended

Hello@interceptor47,

 

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.

 

Need assistance in fixing the Scan to PC issue on the printer. Did I get it right?

 

I was able to find an article from HP online which specifically addresses the issue and hosts several possible solutions for the issue you have described in your post.

I request you to use the link below and perform the steps mentioned in it in order to check if that fixes the issue.

 

http://hp.care/2kk6YSI

 

Hope this answers the question. Please let me know more.

 

Resolv_S

 

I work for HP

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Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

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