When printing black, printer skips sections

[Jeff17866]

I'm trying to print a Word document but certain lines of text are missing.

I've printed a few test pages and also cleaned the cartridges numerous times and those print perfectly.

Is it something with the Word document or something else?

[Resolv_S]

Hello@Jeff17866,

Thanks for using the HP Forums. One Stop for all sort of solutions for your HP Products.

I have read your post and understand that you need assistance in fixing the print quality issue on the printer. Is that, right? I will be glad to help you.

Found a useful article from HP Website which ideally targets the issue you have mentioned in your post.

Follow the link below and check if that helps you fix the issue.

http://hp.care/2kP3mcc

This should solve the issue.  Let me know for more solution.

Resolv_S

I work for HP

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Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[Jeff17866]

I forgot to mention that this issue seems to be only with Microsoft Word documents.

I printed test pages and also printed an Adobe Acrobat document and they both printed perfectly.

[Resolv_S]

Hey@Jeff17866,

Thanks for the response.

I have found a suitable article which will help you do fix the printing related issues on your PC using Microsoft Word.

http://hp.care/2khtTvl

Hope this helps. Feel free to reply for more.

Resolv_S

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.