When starting PC the printer starts printing a document

[ivux]

I have a HP Photosmart 5520 printer. Since some days everytime when I start my PC, the printer automatically starts printing a document. It is always the same document.

I think it is something that stays in the memory.

I can't get it away. Turning off and on the printer doesn't help. There are no documents wainting to be printed.

[Drakster · Accepted solution]

Hi @ivux, 

Welcome to the HP Support Forums!

I understand that you the same document continues to printout on your HP Photosmart 5520 Printer. I would be happy to help and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos. 

I see that when you reboot the computer is doesn't fix the issue,  I know how frustrating this must be for you. 

Is the document something you have sent to be printed previously or is it a diagnostic page for the printer?

If the document is one of yours, it is likely corrupted. To try to resolve this please follow the steps in the order presented. 

Delete job files and restart

Whenever a print job is sent to the printer a file is created in Windows. Sometimes these files become corrupt and cause problems. To properly reset your printing environment, delete these print job files manually and restart both the computer and the printer.

1. Turn off the printer using the power button.
2. If you have any work open in the software you printing from, save your work. Your current print jobs will be lost and will need to be printed again later.
3. Search Windows for services, and click Services in the list of results.
4. Scroll through the list of services and find the name Print Spooler.
5. Right-click Print Spooler and select Stop.
   Figure : Stop selection for Print Spooler Service

   
6. After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.
7. Delete all files inside the PRINTERS folder.
8. Restart your computer.
9. Turn on your printer.
10. Try printing again and note what happens.

1. If the printer prints, you are done.
2. If the print job becomes stuck again, continue to the next step.

Source 

Hard reset:

• Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
• Then reconnect the power cable to the printer and wall outlet rather than a surge protector. This ensures the printer is receiving full power and may help this situation.
• Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.

PC clean up: 

• Disk cleanup in Windows 10
• Use the System File Checker tool to repair missing or corrupted system files. It is always a good idea to back up your data before proceeding.
• System file check (SFC) Scan and Repair System Files & DISM to fix things SFC cannot. 
• Perform Clean Boot in Windows 10 / 8 / 7
• Reboot the computer to see if the document tries to print again. 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! 🙂

[ivux]

You first solution was working!

Thanks,

ivux