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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

how do i get hp solution centre on my new computer

HP Recommended
@1jwaite1, Download the full feature software and drivers.
http://goo.gl/BVOOg

Type in printer name.
Choose Operating System.
When it asked for a download, scroll down, and select FULL FEATURE SOFTWARE.
**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
HP Recommended

how can i get hp solution center on my new computer

HP Recommended
@1jwaite1, have you download the full feature software from the link above? After downloading that software, it will have the SOLUTION CENTER after installation.
**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
HP Recommended

Everytime I power up my laptop I get a message that I am trying to use Solution Center and it cannot be found.

When I locate a window for solution center it tells me my printer is not connected (But it is, and working.)

I would like toe ither have Solution Center and be able to use it OR get rid of it and the message I keep getting.

 

Help please.

HP Recommended

I think your problem is related to HP Printer (Driver) Software that is not complete or not properly installed.

Look at the other information on this site related to finding the correct drivers for your printer and operating system (just to make sure that you know where they are before you start).

Then, use the add/remove software feature in your Control Panel to remove the HP printer software.

Reboot.

Use the 'Find File' feature to locate file: %TEMP% (this folder may contain corrupted pieces of the HP drivers that will block the installation of the uncurrupted files that you will be downloading and installing).

Delete all files in %TEMP% (don't worry if some files cannot be removed because they are in use).

Reboot.

Go to the website which contains the HP Drivers for your setup and download the drivers (save them in some familiar location).

View the download process to make sure that it runs to completion.

When the download is complete, run the exe. file (give your system the permissions to install and wait patiently until you are notified that the installation is complete. It can seem like a relatively long time.)

When you get it running, the Solution Center is a pretty good capability for controlling your scanner (if you have one).

Good luck.

Henry

HP Recommended

Thx henry for your excellent suggestions

HP Recommended

Hello there,

 

I have an MFP HP Color LaserJet CM2320fxi.

Just a couple days ago I had Windows XP (x86) installed on my computer. And the drivers were downloaded from the HP web site. Package's name is: CM2320series_full_solution_v3.0_AM-EMEA.exe (318 Mb install package, 563 Mb unpacked).

First of all I installed the drivers, then I launched setup again and installed additional software (including Solution Center). I enjoyed using this Center, it helped me a lot with scanning several pages, adjusting the margins and saving them as one PDF file.

 

Right now, I have Windows 7 (32 bit) installed on my computer. I downloaded the drivers for it. Package's name is: CM2320series-win7-full-solution-AM-EMEA1-v3.1.exe (320 Mb install package, 570 Mb unpacked).

I followed the same steps as I did for Windows XP, BUT I couldn't find Solution Center in the package. 

Here is the screenshot: http://imageshack.us/a/img145/6315/hpcm2320win7.jpg

It seems like it doesn't exist for Windows 7.

 

Any ideas how to get a Solution Center?

 

HP Recommended

What printer model?   HP Photosmart Premium Fax A10  C410a

What operating system?  Win 7 

 

Do you have a 32 bit or 64 bit version?  64

HP Recommended

@hap wrote:

What printer model?   HP Photosmart Premium Fax A10  C410a

What operating system?  Win 7 

Do you have a 32 bit or 64 bit version?  64


The full featured driver can be downloaded from HP here.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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