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‎07-26-2011 09:13 AM

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I have trouble getting my printer to print from my laptop it says printer offline but it is not checked How can I get it online and stay there

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-17-2012 06:43 PM

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The same thing just happened to me & I found the problem within a couple minutes by exploring.  I'm using Windows 7.

 

  1. Go to the 'Start' menu
  2. Select 'Devices and Printers'
  3. Double Click on your printer
  4. Click the link on the top right that says 'Printer: Offline'
  5. Click on 'Printer' at the top left
  6. Go down and uncheck 'use printer offline'
  7. PRINT

This worked for me.. I thought I was gonna have to do a system restore or something more complicated if that didn't work... definitely don't wanna buy another printer over a technical glitch! Hope this solves your problem!

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81 REPLIES 81

‎07-26-2011 09:50 AM - last edited on ‎12-01-2014 08:20 AM by Retired

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Hi - Try following the steps in this document, which should resolve the issue.

 

Hope that helps.

Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.

I am an HP employee.

‎02-28-2012 08:49 AM

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hi why dose my hp 1020 printer not work even though it is fine as i have done a diagnostics test with yourselfs reply asap thanks

 

‎02-28-2012 08:51 AM

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hello why dose my hp 1020 printer not work even though it says that it is fine when i have done the diognestics with your selfs

‎04-17-2012 06:43 PM

HP Recommended

The same thing just happened to me & I found the problem within a couple minutes by exploring.  I'm using Windows 7.

 

  1. Go to the 'Start' menu
  2. Select 'Devices and Printers'
  3. Double Click on your printer
  4. Click the link on the top right that says 'Printer: Offline'
  5. Click on 'Printer' at the top left
  6. Go down and uncheck 'use printer offline'
  7. PRINT

This worked for me.. I thought I was gonna have to do a system restore or something more complicated if that didn't work... definitely don't wanna buy another printer over a technical glitch! Hope this solves your problem!

‎05-11-2013 03:10 PM

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My printer is a HP  Officejet 65000A Plus has started saying its offline . yet it is my default printer . How can change it to bloody work.

‎05-13-2013 12:30 PM - last edited on ‎04-19-2016 01:13 PM by HP Administrator

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@GalacticCanibal, sorry that you are having this issue with the printer being offline. 

 

You can try to run the print and scan doctor and it may fix the issue. Here is a link to it. 

 

 

http://support.hp.com/us-en/document/c03286146

 

How are you connected, USB or wireless?

 

 

**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

‎06-04-2013 06:22 PM - edited ‎06-04-2013 06:23 PM

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@ enewton:

 

I've been wracking my brain as to why I could not connect my HP Photosmart Printer to my new HP Touch Smart computer. I followed your advice and viola! It worked... although the new Windows has me going bananas... Thanks.

Tags (1)

‎06-18-2013 10:13 AM

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@edowns wrote:

I have trouble getting my printer to print from my laptop it says printer offline but it is not checked How can I get it online and stay there

 

‎09-08-2013 09:16 AM

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My HP Photosmart Plus all in one printer will not print. My Dell laptop says it is offline. How do I get it to print?
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