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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-16-2012 01:28 PM

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sorry, the printer is an hp officejet 6500

‎08-04-2012 12:02 PM

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‎10-30-2013 04:59 PM

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red began not printing so I replaced the cartridge in my HP Officejet Pro All in One 8500 series printer.  So I replaced the cartridge (even though it wasn't empty yet - but close).  The other colors are prints (and also needed replacing) but now my red won't print.  If I let the printer sit for a bit it may print a little red for the first few lines but after that it loses the red all together. 

 

WHY??!!! 

‎10-31-2013 09:04 AM - last edited on ‎04-20-2016 10:04 AM by HP Administrator

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Hi charttonj, sorry to hear that you are having issue's with printing red.  Are you by chance using refilled ink or Genuine HP ink cartridges?  Refilled ink can cause issues with the printer.  Here is a document that I think will help you with this issue.  http://support.hp.com/us-en/document/c01980797

 

If you are still having issue's ,please feel free to write back and I will do more research for you.

 

Thanks in advance

Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


W a t e r b o y 71
I work on behalf of HP

‎12-08-2013 02:22 PM

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Any thoughts as to why a brand new, low page count wont print red? The printer reports low on black toner.

Appreciate anyone's thoughts on how to resolve this.

thank you!

‎12-10-2013 08:37 AM - last edited on ‎04-20-2016 10:50 AM by HP Administrator

HP Recommended

Hello jtester2000,

 

I would like to assist with your HP LaserJet Pro 200 color Printer M251nw.

 

The link below will guide you through steps for troubleshooting print quality issues on your printer:

http://support.hp.com/us-en/document/c03407637

 

If the steps from the link above don't work, please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl

 


Best regards,

I worked on behalf of HP.

‎01-24-2014 02:49 PM

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I just filled all the colors with new cartridges and some colors are still not woking.  Especially red.

‎01-24-2014 10:38 PM

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@tjnsamson wrote:

I just filled all the colors with new cartridges and some colors are still not woking.  Especially red.

Please read this post then provide some details.  What printer model?  Are there any error messages on the printer or computer screen?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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‎02-26-2014 11:13 AM

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I have the C7100 series. Takes ink #2 and I just replaced all the ink with brand new ink and now it only prints yellow, green, and blue. I have re-aligned and cleaned with no resolution.

‎05-17-2014 08:03 PM

HP Recommended

I am having the same problem - have an HP OfficeJet 6600, just installed new HP ink cartridges, but not getting red or yellow.  Do I need to get more cartridges?? 

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