WiFi printer does not work on multiple devices

[Argonaut]

OK ...

This is 1 month old laptop and this will be the 3rd complete deinstall & reinstall of the HP software in last 2 weeks.  It seems really unreliable.

You advised that the HP Solution Centre should not be used, as it is not compatible with W10  (even though this shows as a W10 download)

If I go to Solution Centre I can see a circle with a green tick confirming printer is connected.

How do I check if printer is ready to use without using HP Solution Centre.   Currently I just select print – and it fails to print.

It seems if I power up Laptop & then printer – it prints OK, if I power up POC first and then switch to using Laptop it will not print – don’t really see that as a driver issue.

However I will reinstall again and respond back.

[MKazi]

@Argonaut

Thanks for your post. 🙂

To check if the printer is connected to the network or not, You can simply ping the printer's IP address from your computer. The IP address can be found on the network configuration page which can be printed using the below steps:

1. On the product control panel, press Wireless ().

2. Press the Down Arrow button () to select View Network Settings, and then press OK.

3. Press the Down Arrow button () to select Print Network Configuration Page, and then press OK.

Otherwise, type the IP address in the address bar of your web browser and hit enter. This will open the EWS page (Embedded Web Server) of the printer. 

This would indicate that the printer is connected.

Secondly, I read that if you power on the laptop first and then the printer, it prints fine. But I did not understand that is "POC"? 

Do let me know and I can assist you further. Thanks for staying connected. 

[Argonaut]

Just realised while result was the same ... I have had to make some changes to network on Friday and that is blocking use thius time not the driver issue- I will raise a sepearte support Q as it is now a different scenario

[Sizzlingsum_13]

Hello@Argonaut

Thank you for the update.

Please let me know how this goes. I genuinely hope that the issue gets resolved without hassles cheers 🙂

Have a nice day, cheers!!

[Argonaut]

Continuing problems - would remove all software on Laptop .. reinstall .. work fine.

Then use other PC print or scan .... come back to laptop - maybe couple of days later .. and no printing - printer not found.

Issue has 'gone' for now as have decided to connect Laptop to different WiFi router and now Laptop is connected to printer by USB .. and my PC is connected by WiFi

No problems since.

It should still be reported to HP development that they have no software (HP solution Centre) that is W10 compatible - they really need to fix this.  Most of the world uses W10

[sandytechy20]

@Argonaut

Thanks for the reply.

I have taken the feedback into consideration.

As an alternative, use HP Scan and Capture App offered by HP.

Click here and follow the document to download the App.

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

Cheers.

[Argonaut]

That app is OK for scan & capture ....

But does not provide a front end for fax nor for print ?  plus you lose the tools & test functions .. clean printer heads, align heads, ink levels etc. all easily accessed from HP Solution Centre.

The whole point is that it puts all of teh features in a single front end application

HP really need to update HP Solution Centre to work (reliably) with W10 ..... on Web site it advises it is the correct package for W10

[Riddle_Decipher]

@Argonaut

It looks like you were interacting with @sandytechy20, but he's out for the day 

And I'll be glad to help you out.

The Riddle_Decipher is at your service,

I understand you prefer the HP Solution center over the HP Scan & Capture,

And to help you out: Here's a related HP Forums post that seems to have helped many others: Click here

For HP Solution Center Software Frequently Asked Questions (FAQs): Click here

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Argonaut]

I am happy to use Scan & Capture ... but all the other parts for Solution Centre are not there.

Your link to install W10 is not really relevant as the full install pack has installed it on my PC.

The other link you provide describes HP Printer Assistant … which has replaced HP solution Centre ……… is this compatible with my C410B All-in-one printer, if not can you request that support is added.

If you go to HP web site and ask for driver pack for my printer for w10  it downloads the full pack and installs HP Solution Centre .... yet you advise that HP Solution Centre is not W10 compatible.

I'm just asking you to let HP product people know that they need to update this so it is W10 compatible or add C410B support to HP Printer Assistant

[Riddle_Decipher]

@Argonaut

Thank you for posting on the HP Support Forums,

I understand your concern and to help you out, I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,