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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-01-2022 12:39 PM

HP Recommended

I downloaded the file at the link provided by HP Expert @ferRX  and ran it through Norton 360 to check. Norton reported the file as trusted:

 

OJ 5610 check.png

 

That said, I tried to run this on my Windows 10 x64 21H2 system and it failed to finish, just hung.  I suspect it is an issue with Flash not being available.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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‎03-02-2022 04:56 AM

HP Recommended

Thanks, looks like it may be time for a new printer 

‎03-02-2022 01:26 PM

HP Recommended

One feature you might look into - most of the newer all-in-one units have a front-panel USB connection where you can plug in a USB stick and scan directly from the unit to the USB stick.  I find this feature handy for the rare times I need to scan.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


‎03-02-2022 02:24 PM

HP Recommended

Thanks, I will look for that

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