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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-17-2017 06:49 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I can't get the software to install on the new  Windows 10 Creator. I need and update or patch. It was working just fine before I updated to Wins10 Creator. Help me please get a patch or updated software

2 REPLIES 2

‎04-18-2017 12:11 AM

HP Recommended

What printer model?  Are there any error messages on the printer or computer screen?

 

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.  Download and run the HP Print and Scan Doctor.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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‎04-20-2017 08:40 AM

HP Recommended
Hp office pro 6830 and yes i ran hp print and scan doctor like 10 times nothing happen the print just not compatitable with windows 10 creator. I even uninstalled the software like 6 times nothing still. .i try to connect a new printer and I pick USB connection. It will give me options to just click back or pick continue the install without connecting now or I will pick the USB and click next and get the spinning circle and then a big X to let me know it's not working
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